Care Specialist II – Fuze Rx

Emploi pas sur LinkedIn

🕒 il y a 6 jours

🤠 Texas – Distant

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💵 $18 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Alto

51 - 200 employés

🚗 Transport

🏗️ Construction

🏛️ Gouvernement

Transport • Construction • Government

Alto est un projet et une organisation qui développent un réseau ferré à grande vitesse dédié aux passagers le long du corridor Toronto–Québec. Le plan prévoit environ 1 000 km de voies principalement électrifiées avec des vitesses atteignant les 300 km/h pour raccourcir les temps de trajet, stimuler la croissance économique, créer des emplois et réduire les émissions de gaz à effet de serre. Alto participe activement à la consultation publique et autochtone, à l'acquisition de propriétés, aux appels d'offres et à la recherche préalable à la construction pour réaliser un grand programme d'infrastructure nationale qui s'aligne sur les engagements gouvernementaux en matière de neutralité carbone et de réconciliation.

Description

• Provide personalized, direct support to patients, primarily addressing pharmacy-related needs by phone and email messaging • Identify, address, and resolve pharmacy-related inquiries and challenges • Process and troubleshoot complex pharmacy cases • Manage patient escalations through phone, text, chat, and email • Engage with other teams to support patient needs and improve the overall experience • Demonstrate empathy, provide resolutions, and ensure patient satisfaction • Provide feedback on common issues and workflow improvements • Follow predefined workflows and fulfill pharmacy needs within standard timeframes and processes

🎯 Exigences

• High school diploma or equivalent • Active pharmacy technician license in good standing with the Board of Pharmacy of the state where applying, free of disciplinary actions • 2+ years of experience working in a high-volume pharmacy with patients and providers • Ability to work the specified shift • Ability to learn and operate a new pharmacy management system and other relevant programs • Ability to interpret, transcribe, and troubleshoot prescription information • Ability to perform common math calculations • Ability to effectively communicate with patients and providers by phone • Applicants must be authorized to work for any employer in the U.S.; Alto cannot sponsor or take over sponsorship of an employment visa

🏖️ Avantages

• Dental, vision, and multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA), depending on medical plan • Commuter benefits • Employer-paid short-term disability (STD) and long-term disability (LTD) insurance • Supplemental insurance plans, including spouse life insurance and legal insurance • Employee assistance program • Fertility medication discount program • Accrued paid vacation and sick time • 11 paid holidays (seven for Pharmacy and Care team members) • Eight weeks of paid parental leave for eligible employees

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