Appraisal Specialist

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

💵 $32 363 - $56 701 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🦅 Parrain de Visa H1B

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👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Mercury Insurance

Mercury Insurance

5001 - 10000 employés

Fondée en 1962

🚘 Automobile

💼 Conseil

📦 Logistique

Automotive • Consulting • Logistics

Mercury Insurance est un fournisseur de premier plan de produits d'assurance, se concentrant sur la protection des individus et de leurs biens avec un engagement envers la confidentialité et le service client. L'entreprise opère par l'intermédiaire d'agents indépendants et propose une gamme de services d'assurance, y compris l'assurance auto, habitation, et autres produits d'assurance personnelle. Mercury Insurance accorde la priorité à la sécurité des informations personnelles et au respect des lois sur la confidentialité, garantissant que les données des clients sont traitées avec soin et ne sont partagées que lorsque cela est nécessaire pour la gestion du compte ou requis par la loi.

Description

• Research actual cash value of vehicles using current market information to reach equitable total-loss settlements • Confirm title status and research customizations, prior damage, and vehicle condition • Identify salvage-title, grey-market, custom/modified, and prior-damage vehicles to determine true market value • Review DMV reports and identify correct ownership-transfer documents • Secure lienholder payoff amounts and Letters of Guarantee • Negotiate storage fees with body shops and towing yards • Respond to written correspondence and route requests for correct paperwork • Stay current on vehicle values, industry and market trends, state licensing, and company policies and procedures • Contact adjusters to confirm coverage, identify potential limits issues or possible fraudulent activity, and obtain property-damage settlement approval • Initiate contact with insureds, claimants, or representatives regarding total-loss claims • Maintain comprehensive material-damage documentation and submit timely reports • Complete comprehensive training and work with ongoing guidance and support

🎯 Exigences

• High School Diploma or GED • Required to obtain a Company sponsored Adjuster’s license upon hire, including a fingerprint background check • Experience with Total Loss handling or customer service experience • Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software • Advanced written and verbal communication skills • Ability to multitask in a fast-paced environment, prioritize responsibilities, and deliver accurate work products • Ability to facilitate engagement and maintain high morale • Ability to collaborate well with others • Ability to build rapport utilizing emotional intelligence • Self-motivation and accountability while working remotely • Must have a dedicated workspace free from distractions • Must be able to maintain a sedentary position for extended periods • Must be able to communicate electronically and telephonically with team members, customers, and external parties • Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods • Must be able to access and operate the Company computer system • Preferred: Associate Degree • Preferred: 6+ months related experience • Preferred: Experience handling high call volume in a professional call center

🏖️ Avantages

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • Bonus potential

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