Director, Patient Experience - US Obesity and Related Conditions

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $184 336 - $249 395 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

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Amgen

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1980

🏥 Santé

🧬 Biotechnologie

💊 Pharmaceutique

💰 €28 500 000 000 Post-IPO Debt en 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen est un leader mondial de la biotechnologie, se concentrant sur le développement et la commercialisation de médicaments innovants issus de cellules vivantes. L'entreprise vise à traiter des maladies graves, ciblant souvent des affections avec peu d'options thérapeutiques. Amgen met l'accent sur l'innovation scientifique et s'engage dans la recherche éthique, la sécurité des patients et le développement durable. Elle participe activement aux essais cliniques et est reconnue pour ses contributions dans les domaines du traitement du cancer et de la gestion de l'obésité, entre autres.

Description

• Lead strategy for a connected patient experience across point-of-care, onboarding, persistence, patient stories, and community engagement • Partner with the Direct to Patient team to integrate relevant DTP pathways and touchpoints • Define priorities and principles for patient experience programs • Translate patient and caregiver needs into connected programs • Identify journey gaps and opportunities with Consumer, HCP, DTP, and patient support teams • Establish the community, ambassador, and influencer approach with Corporate Affairs and Patient Advocacy • Define the operating model, partner roles, and engagement principles for community development • Coordinate patient experience tactics, education, and training with physicians, field teams, HCP Promotion, and Sales Training • Partner with HCP and field stakeholders to define handoffs, materials, timing, and education requirements • Coordinate with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and agency partners • Set ownership, decision rights, and working processes across teams • Lead and develop the Patient Experience team • Guide budget and resource planning • Establish measures and use feedback, engagement, and performance learning to improve the journey • Communicate strategy, progress, decisions, and risks to senior leaders and cross-functional stakeholders

🎯 Exigences

• Doctorate degree and 2 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Master's degree and 4 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Bachelor's degree and 6 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Associate's degree and 10 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • High school diploma / GED and 12 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization • Demonstrated success leading patient experience, patient engagement, patient support, or consumer health programs • Experience designing patient journeys across point of care, onboarding, persistence, or Direct-to-Patient pathways • Experience partnering with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, or Sales Training • Strong team leadership, strategic planning, and cross-functional influence skills • Pharmaceutical, healthcare, consumer health, or other regulated-industry experience preferred • Sponsorship for this role is not guaranteed

🏖️ Avantages

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • Group medical, dental and vision coverage • Life and disability insurance • Flexible spending accounts • Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models where possible • Career development opportunities • Work/life balance support

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