Head of Customer Success

🕒 il y a 4 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Amplemarket

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

💰 €12 000 000 Series A en 2022-04

Artificial Intelligence • B2B • SaaS

Amplemarket est une plateforme de vente propulsée par l’IA qui optimise les processus commerciaux des entreprises grâce à l’intelligence des données et à des solutions d’engagement multicanal. Elle aide les équipes Sales à maximiser leur productivité et leur efficacité grâce à des insights pilotés par l’IA, à la génération de leads et à des outils d’engagement automatisés. Les solutions d’Amplemarket s’adressent aux professionnels de la vente, leur permettant de gagner du temps sur la recherche, d’optimiser la conversion des leads et d’améliorer la délivrabilité. La plateforme intègre des fonctionnalités telles que la prospection LinkedIn, l’enrichissement de données, la validation d’e-mails et la veille concurrentielle, en faisant un outil complet de Sales Enablement.

Description

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met. • Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions. • Implement structured expansion strategies and optimize upsell/cross-sell opportunities. • Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks. • Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement. • Optimize customer journeys, enhancing onboarding, adoption, and long-term success. • Monitor customer health, proactively preventing churn and maximizing lifetime value. • Leverage data insights and customer feedback to drive continuous improvement. • Improve Net Promoter Score (NPS) by enhancing customer experience and advocacy. • Drive multi-year renewals, case studies, and scalable advocacy programs. • Enhance CS processes and automation to scale retention and expansion efforts.

🎯 Exigences

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment. • Proven track record in driving customer retention, expansion, and satisfaction at scale. • Strong leadership skills with the ability to inspire and grow a high-performing team. • Data-driven mindset with expertise in tracking, measuring, and acting on customer success and account management metrics. • Exceptional communication skills and experience working with C-level executives. • Ability to thrive in a fast-paced, high-growth environment. • Experience with customer success tools, CRMs, and account management best practices. • Fluency in English is required.

🏖️ Avantages

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more!