Account Manager

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Anatta

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2010

🛍️ eCommerce

☁️ SaaS

🏢 Entreprise

eCommerce • SaaS • Enterprise

Anatta est une agence Shopify de premier plan, accréditée pour les grandes entreprises, qui s'associe avec des marchands de renom pour développer leurs activités de commerce électronique D2C. Forte de plus de dix ans d'expertise sur Shopify, Anatta propose des solutions de croissance transformatrices grâce à un design ingénieux, une technologie de pointe, et des services de conseil. L'entreprise défie le modèle d'agence traditionnel en offrant des stratégies sur mesure et une équipe dédiée de spécialistes du commerce électronique pour s'adapter aux changements rapides du marché D2C. Anatta se positionne comme une véritable extension des équipes clients, se concentrant sur les objectifs à long terme et donnant aux marques les moyens de relever efficacement les défis du commerce électronique.

Description

• Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts, owning the full client relationship from kickoff through renewal and growth. • Build deep trust with client stakeholders at every level — from day-to-day contacts to C-suite — through consistent communication, proactive outreach, and genuine understanding of their business. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and executive steering committee calls that reinforce value delivered and set the agenda for future engagement. • Act as the voice of the client inside the agency — translating their goals, concerns, and priorities to internal delivery, strategy, and leadership teams. • Drive account growth by identifying upsell and cross-sell opportunities organically — turning strong delivery into expanded scope, new workstreams, and long-term retainers. • Manage account P&L and financial forecasting, maintaining clear visibility into revenue, margin, and growth targets across your portfolio. • Partner with sales leadership on strategic account planning, renewals, and expansion pitches — bringing the client context that makes proposals land. • Present new service opportunities and strategic recommendations to clients in a way that connects directly to their goals and business outcomes. • Maintain close visibility into project health across all active engagements — tracking risks, timelines, budgets, and quality before issues escalate. • Partner with internal delivery teams to resource accounts appropriately, surface blockers early, and ensure smooth execution from kickoff through launch. • Identify and proactively solve scope creep, stakeholder misalignment, and delivery risk — bringing solutions, not just problems. • Ensure all progress, decisions, and deliverables are consistently documented and visible to all relevant stakeholders. • Introduce process improvements — planning cadences, demo rhythms, documentation standards — to increase delivery velocity and client confidence. • Develop a thorough understanding of each client's business model, competitive landscape, and strategic goals — and use that knowledge to guide decisions that improve outcomes. • Translate between technical and business contexts: communicate engineering constraints clearly to clients and ensure internal teams understand business priorities and tradeoffs.

🎯 Exigences

• 5–8+ years of experience in Account Management, Customer Success, Client Services, or related roles, with a strong track record of retaining and growing enterprise or mid-market accounts. • Demonstrated experience managing client relationships with annual value of $1M+ — you know how to turn strong delivery into expanded engagement. • Prior experience in an agency, consulting, or professional services environment, with direct exposure to digital, technology, data, or cloud service delivery. • Proven commercial instinct: experience managing P&L, forecasting, and driving account expansion through upsell and cross-sell. • Strong operational mindset: ability to manage multiple concurrent engagements, surface risks early, and introduce structure where none exists. • Experience leading QBRs, executive presentations, and strategic client conversations with confidence and authority. • Excellent written and verbal communication skills — able to engage both technical practitioners and executive stakeholders with equal fluency. • Comfortable working independently in a remote environment while maintaining high accountability and responsiveness.

🏖️ Avantages

• Full medical, dental, vision, disability, and company paid life insurance • Employer 401(k) contributions • Employee assistance program • Start accrual with 20 days of PTO annually + holidays • Annual winter break: We close the week between Christmas and New Year's so everyone can truly disconnect and recharge • Paid parental leave • Company events, happy hours, and retreats • Budget for continuing education