Director of Account Management

🕒 il y a 12 jours

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Ancora Education

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2013

📚 Éducation

⚕️ Assurance santé

Education • Healthcare Insurance • Professional Development

Ancora Education est un leader de l'industrie dans la fourniture de programmes d'éducation axés sur les carrières et de formations professionnelles. Avec un réseau d'institutions à travers 22 campus et une gamme d'offres en ligne, Ancora Education permet aux individus de se perfectionner dans divers domaines, y compris la santé auxiliaire, les technologies de l'information, les métiers professionnels et les études commerciales. Leur mission est d'inspirer et de soutenir les apprenants adultes et les partenaires du marché du travail grâce à des solutions d'apprentissage flexibles qui répondent aux besoins actuels du marché.

Description

• Conducts both front-line account management activity and is responsible for the leadership of the Account Management Department • Manage inbound and outbound communication with partners/clients, coordinate meetings, and support onboarding and ongoing engagement • Ensure that account management operations are executed in alignment with all applicable regulatory guidelines, internal policies, and standards of conduct • Assess the team’s technical and relationship management skill sets and deliver training and coaching to drive continuous improvement • Lead regular team meetings to review performance, pipeline activity, client needs, and expectations • Establish work schedules and coverage plans to ensure appropriate staffing and responsiveness to partner and client needs • Play a key role in ensuring a smooth transition from initial engagement or onboarding through ongoing account support and retention • Provide departmental updates through reports, discussions, and meetings with senior leadership • Deliver performance evaluations and ongoing feedback • Other duties as assigned

🎯 Exigences

• Associates’ degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education or at least 2 years of account management and/or management experience. • A minimum of 2 years customer service and/or management experience with preference given to those with direct educational admissions experience. • Demonstration of highest levels of integrity and professionalism in all aspects, including appearance, demeanor, and attitude • Demonstrated leadership skills including the ability to develop, motivate, and lead staff • Capability to prioritize, accept responsibility, and work within deadlines • Ability to lead and work in an observation/coaching style environment • Creativity and ability to work independently • Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers • Strong computer software skills including Google Suite. • Must have past records of integrity that would ensure compliance with accrediting standards and applicable federal, state, and local requirements.