Field Services Engineer

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👷🏻‍♀️ Ingénieur

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ANDRITZ

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10 000+ employés

🚀 Aérospatiale

Environment & Energy • Aerospace • Manufacturing

ANDRITZ est un leader mondial dans la fourniture d’équipements, de systèmes et de services pour divers secteurs, notamment l’hydroélectricité, la pâte et papier, et la transformation des métaux. L’entreprise conçoit des solutions durables et performantes qui améliorent la productivité et stimulent l’innovation. Forte d’un engagement constant en matière de recherche et développement (R&D), ANDRITZ ambitionne d’être à la pointe de la technologie et du service pour ses clients à travers le monde.

Description

• Perform a wide range of project- and service-related tasks for customers • Installing, commissioning, and starting up new systems • Delivering lifecycle support services • Responding to customer service inquiries • Resolving technical issues • Serving as a subject matter expert for our line of SMART Products • Ensuring high customer satisfaction for North American SMART product customers • Collaborating with other team members • Providing regular updates to customers regarding the status of their projects and service inquiries • Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements • Ensuring that all project and service work is completed in compliance with company policies and procedures • Participating in training and professional development programs to stay up to date with new products and technologies

🎯 Exigences

• Associate's degree in electronics, engineering, mechatronics or related field preferred • Minimum of 5 years of experience in customer service or technical support roles • Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations • Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc) • Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences • Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently • Experience with instrumentation and electrification, including installation, troubleshooting and repair • Ability to work independently as well as in a team environment • Must have a valid driver's license and be able to travel to customer sites as needed

🏖️ Avantages

• Health insurance • Paid time off • Flexible work hours • Professional development opportunities