Manager, Care Operations

🕒 il y a 10 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Angi

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1995

🏪 Place de marché

👥 B2C

💰 €30 000 000 Debt Financing - Angi en 2011-10

Marketplace • B2C

Angi est une place de marché en ligne destinée aux consommateurs qui aide les propriétaires à trouver, comparer et embaucher des professionnels locaux pour des projets d'amélioration, d'entretien et de réparation de la maison. La plateforme répertorie de nombreux métiers et services — y compris la plomberie, l'électricité, la couverture, le jardinage, le nettoyage, la rénovation et plus encore — fournit des notations et des guides de prix, propose une application, et permet aux professionnels de s'inscrire et de gérer leurs entreprises. Elle publie également des guides de coûts et des recherches de projets pour aider les propriétaires à planifier leurs travaux.

Description

• Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management • Lead a small team who will support with pro forecasting, reporting, and vendor communication • Develop and disseminate monthly staffing forecasts derived from Finance projections and volume trends • Become an expert in the tools (including AI) / platforms used as well as performance trends to optimize call efficiency and drive financial KPIs • Serve as escalation point to resolve production challenges that could impair the ability to achieve KPI targets • Proactively identify challenges and support projects to address recurring production bottlenecks • Enhance reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights for strategic decisions

🎯 Exigences

• A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability • 2–4 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results • Excellent analytical skills and solid understanding of operations, including process optimization and project management • A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency • Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions • Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats • Experience leading or contributing to conversations with external business partners, clients, or prospects • A collaborative approach, with the ability to work cross-functionally and influence decision-making within teams • Excellent written and verbal communication skills with the ability to concisely present information to audiences

🏖️ Avantages

• Full medical, dental, vision package to fit your needs • Flexible vacation policy; work hard and take time when you need it • Pet discount plans & retirement plan with company match (401K) • Competitive year end performance bonus & equity package • Rare opportunity to work with sharp, motivated teammates solving unique challenges