Senior Software Engineer – Support

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Anthology Careers

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👥 RH Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers est une entreprise spécialisée dans les services d'intégration et les solutions RH pour les entreprises. Elle propose des outils et un soutien pour des processus tels que l'intégration des employés avec ADP, la vérification d'emploi I-9 via Workbright, ainsi que la gestion du temps et des présences. L'entreprise offre également des services spécifiques pour les recrutements au Canada, assurant la conformité avec diverses lois et réglementations du travail. Sa plateforme facilite l'intégration fluide des nouveaux employés tout en offrant une assistance via des FAQ et un support en direct.

Description

• Provide multi-level database troubleshooting and technical support to Client Support staff. • Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors. • Work closely with Product Development and implementation teams to resolve client issues • Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution. • Address software defects and advanced customer issues with timely resolutions. • Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues. • Independently handle severity 1/severity 2 incidents. • Debug complex distributed systems issues. • Improve system reliability (not just react). • Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.

🎯 Exigences

• Bachelor’s degree and/or relevant work experience • At least 5 years of experience in software development or equivalent support experience • Hands-on experience with incident management and debugging live systems • Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems • Cloud platforms (Azure, AWS, etc.) • Excellent analytical and problem-solving skills • Excellent interpersonal skills and ability to work in teams • Exceptional listening, written and oral communication skills • Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat) • Highly skilled with multiple computer operating systems – UNIX/Linux and Windows • Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc) • Understanding of Database structures and database administration principles • Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction • Strong executor and problem solver in production environments • Fluency in written and spoken English.