Senior Software Engineer, Support

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $95 600 - $119 500 / an

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

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Anthology Inc

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💰 Venture Round en 2023-01

Anthology propose des solutions en éducation et en technologie afin que les étudiants puissent atteindre leur plein potentiel et que les institutions éducatives prospèrent. Des millions d'étudiants à travers le monde sont soutenus tout au long de leur parcours éducatif grâce à l'écosystème de solutions SaaS phares d'Anthology et de services de soutien, y compris le Blackboard® primé (LMS), Anthology® Student (SIS/ERP), et Anthology® Reach (CRM). Avec le pouvoir du collectif, nous inspirons de manière unique les éducateurs et les institutions grâce à une innovation significative, simple et intelligente pour aider nos clients à redéfinir ce qui est possible et créer des opportunités qui changent la vie des gens partout. www.anthology.com.

Description

• Provide multi-level database troubleshooting and technical support to Client Support staff. • Work closely with Client Support staff as well as act as interface between Client Support and product development/engineering/third party vendors. • Work closely with Product Development and implementation teams to resolve client issues. • Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution. • Address software defects and advanced customer issues with timely resolutions. • Work with QA, Development, and Operations teams on understanding issues and steps needed to resolve the issues. • Independently handle severity 1/severity 2 incidents. • Debug complex distributed systems issues. • Improve system reliability (not just react). • Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas.

🎯 Exigences

• Bachelor’s degree and/or relevant work experience • At least 5 years of experience in software development or equivalent support experience • Hands-on experience with incident management and debugging live systems • Familiarity with Observability (logs, metrics, traces), Root Cause Analysis (RCA) for CI/CD systems • Cloud platforms (Azure, AWS, etc.) • Excellent analytical and problem-solving skills • Excellent interpersonal skills and ability to work in teams • Exceptional listening, written and oral communication skills • Highly skilled in Software Engineering Principles, Database Design, Web application development (preferably in Java/J2EE WebLogic, Struts, Tomcat) • Highly skilled with multiple computer operating systems – UNIX/Linux and Windows • Highly skilled in web technologies (HTML, CSS, JavaScript, HTTP, XML, SOAP, etc) • Understanding of Database structures and database administration principles • Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction • Strong executor and problem solver in production environments • Fluency in written and spoken English.