Senior Customer Success Manager

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Apollo GraphQL

Site WebLinkedInTous les Emplois

51 - 200 employés

🔌 API

🏢 Entreprise

☁️ SaaS

API • Enterprise • SaaS

Apollo GraphQL est une entreprise de logiciels qui développe Apollo GraphOS, une plateforme d'orchestration d'API GraphQL native pour le cloud qui connecte et unifie les API GraphQL et REST pour les applications d'entreprise. Elle offre une suite d'outils pour développeurs (Apollo Studio, Studio Explorer, extensions IDE), des composants d'exécution (GraphOS Router, Apollo Router), des connecteurs, la gestion des schémas, l'observabilité, la sécurité et les intégrations pour soutenir les agents d'IA, les flux de travail low-code, et la gouvernance évolutive des API. Apollo cible les équipes backend et frontend afin d'accélérer la livraison des fonctionnalités, réduire la latence, et permettre des graphes de données en libre-service sur les applications web, mobiles et pilotées par agent.

Description

• Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. • Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS. • Own program and delivery management to drive timely and high impact customer outcomes with GraphOS. • Provide guidance on API architecture best practices and cloud migration strategies. • Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities. • Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value.

🎯 Exigences

• Strong technical value-selling skills with a proven ability to align solutions with customer needs. • Expertise in program and delivery management to drive tangible impact. • Experience in stakeholder management, ensuring alignment across technical and business teams. • Understanding of API architecture principles and cloud migration best practices. • Demonstrated ability to work with teams executing complex technical implementations. • Background in account relationship management, storytelling, and selling success narratives. • Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment. • Strong proficiency in API deployment and prototype development. • Ability to assess and review Build/Value management and BVA processes. • Expertise in tracking health signals and managing retention strategies within customer plans. • Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions. • Experience acting as a product owner. • Proven ability to scope, execute, and evaluate high-impact technical projects.

🏖️ Avantages

• Apollo offers equity, and benefits. • Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. • Dental and Vision benefits are provided by Sun Life Financial.