Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Downstream

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2022

Downstream est une marketplace tout-en-un pour la location de matériel et les services de gestion des déchets, conçue pour simplifier le processus des chefs de projet en construction.

Description

• Ensure customers successfully adopt and gain value from the Downstream platform • Drive onboarding, adoption, and long-term growth • Partner with AEs and AMs in a pod structure to support activation, engagement, and expansion readiness • Lead customer onboarding, kickoff calls, and initial platform setup • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking • Support customers through their first project/order and onboarding milestones • Conduct 30/60/90-day check-ins with enterprise accounts and maintain stakeholder relationships • Gather and communicate customer feedback to product and internal teams • Support Account Managers with operational tasks and customer requests

🎯 Exigences

• Ensure customers successfully adopt and gain value from the Downstream platform • Partner with AEs and AMs in a pod structure • Lead customer onboarding, kickoff calls, and initial platform setup • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking • Conduct 30/60/90-day check-ins with enterprise accounts • Gather and communicate customer feedback to product and internal teams • Support Account Managers with operational tasks and customer requests

🏖️ Avantages

• Health, dental, and vision insurance • 401(k) • Company equity • Paid time off • Paid holidays • Maternity leave • Bereavement leave • Floating holidays • More