Vice President, Professional Services – Delivery

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Appriss Retail

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51 - 200 employés

🛒 Commerce de détail

🤖 Intelligence artificielle

🔐 Sécurité

Retail • Artificial Intelligence • Security

Appriss Retail est une entreprise spécialisée dans la fourniture de solutions pour prévenir la fraude et la démarque inconnue dans le secteur du commerce de détail. Depuis plus de 25 ans, elle aide les détaillants à protéger leurs bénéfices contre les retours frauduleux et abusifs, les réclamations et autres ajustements. Leurs solutions, telles qu'Appriss Secure, Appriss Engage et Appriss Incident, utilisent des analyses basées sur l'IA et une analyse des transactions en temps réel pour identifier et résoudre les cas de démarque inconnue ou d'érosion des marges. Appriss Retail est un partenaire de confiance pour plus de 60 des 100 principaux détaillants américains.

Description

• Lead and grow the global delivery organization • Have full accountability for the profitability and execution of all one-time services work • Build pricing calculators, standard resource models, and engagement cost frameworks to improve profitability • Implement and enforce go/no-go processes before accepting engagements • Standardize how work is scoped, staffed, executed, and closed across the entire PS organization • Evaluate, redesign, and manage contractor and outsourcing relationships • Drive measurable improvements in time-to-value for clients • Own delivery-stage customer experience and ensure client satisfaction • Equip delivery teams to clearly and consistently articulate project progress, impact, and value • Develop two senior leaders and their organizations • Work closely with the Revenue organization on deal pricing and SOW review • Own PS KPIs and present progress regularly to the CCO and leadership team

🎯 Exigences

• 10+ years in professional services or delivery leadership roles in B2B SaaS companies • A track record of meaningful PS margin improvement — you’ve owned the P&L and moved it • Experience managing large, distributed delivery teams (30+ people) including outsourced and contractor resources • Strong financial acumen: pricing models, resource utilization, margin analysis, and project cost tracking • Experience delivering for enterprise accounts at scale — complex, multi-stakeholder implementations for large organizations • A track record of building delivery methodology and instilling consistent execution practices across a team • Strong client-facing presence — you can represent Appriss Retail credibly at the executive level of major customer organizations • Comfort in a PE-backed, high-accountability environment where results are measured and expectations are high • Excellent communication and executive presence

🏖️ Avantages

• Multiple medical plan options • Dental and vision coverage • Health savings and flexible spending accounts • Paid parental leave • Short- and long-term disability • 401(k) with immediate vesting and company match • Generous paid time off • Free access to health and wellbeing resources such as Calm and Sworkit • Learning and development opportunities