Account Services Director

Emploi pas sur LinkedIn

🕒 il y a 19 jours

🏄 California, Illinois, +2 états de plus – Distant

infoinfo

💵 $61 900 - $96 165 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de Arch Capital Group Ltd., pas via un site d'emploi

Repérée par Remote Rocketship il y a 19 jours

Toujours ouverte sur le site de Arch Capital Group Ltd.. Vérifiée il y a 1 heure.

Logo of Arch Capital Group Ltd.

Arch Capital Group Ltd.

5001 - 10000 employés

Fondée en 2001

💼 Conseil

📦 Logistique

🛡️ Assurance

Consulting • Logistics • Insurance

Arch Capital Group Ltd. est un leader mondial dans la fourniture de solutions d'assurance spécialisée, réassurance et assurance hypothécaire. Arch propose des services de gestion des risques et de financement des risques à travers un éventail d'industries et opère via des entreprises distinctes en Amérique du Nord, en Europe et en Australie. La société est réputée pour son approche innovante du risque, utilisant des analyses de pointe pour cibler et tarifer les risques de manière efficace. Le portefeuille et les opérations d'Arch Capital Group reflètent leur engagement envers la durabilité et la gouvernance tout en recherchant continuellement de nouvelles opportunités de marché. De plus, Arch Capital est reconnu pour sa solidité financière et l'augmentation de la valeur pour les actionnaires grâce à une croissance stratégique et des investissements.

Description

• Direct and coordinate service delivery on assigned account portfolios • Serve as key point of contact for internal business partners and stakeholders • Serve as key contact for servicing brokers and provide a differentiated customer service experience • Handle complex tasks and escalated issues, including account review and triage, policy issuance, rating preparation, billing, and CRITs resolution • Serve as lead and subject matter expert to Underwriting Operations teams • Provide direction, problem resolution, work distribution, training, and quality assurance • Develop and nurture relationships with Underwriters, Operations, Global Service Operations, IT, and other partners • Adhere to compliance and regulatory standards • Maintain account files and documentation • Participate in projects as needed • Utilize LEAN principles and methodology to continuously improve processes and procedures • Support NAC, Middle Market Construction, and Specialty business

🎯 Exigences

• Commercial Account Service experience/prior relevant insurance industry experience • Multi-line, admitted commercial P&C experience highly desired • Demonstrated expertise in Workers Compensation, Auto, General Liability, Umbrella, and Excess Liability • Strong customer service orientation with ability to operationalize customer needs • Ability to manage competing demands • Ability to influence outcomes • Strong ability to develop and nurture relationships with key partners • Effective written and verbal communication skills • Ability to work in a fast-paced work environment • 5+ years’ experience working in same or related field preferred • Bachelor’s degree and/or Insurance designation preferred • Proficient in Microsoft Office Suite • Knowledge of SmartSheets, ImageRight, PolicyWriter, Policy Decisions, or other insurance policy issuance platforms desired

🏖️ Avantages

• Multiple medical plans plus dental, vision and prescription drug coverage • Competitive 401k with generous matching • PTO beginning at 20 days per year • Up to 12 paid company holidays per year • 2 paid days of Volunteer Time Off • Basic Life and AD&D Insurance • Short and Long-Term Disability • Paid Parental Leave of up to 10 weeks • Student Loan Assistance and Tuition Reimbursement • Backup Child and Elder Care

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