SMB Account Manager

Emploi pas sur LinkedIn

🕒 il y a 2 jours

⛰️ Colorado, Michigan – Distant

⛰️ Colorado – Remote 🚗 Michigan – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

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ArcSite

Site WebLinkedInTous les Emplois

11 - 50 employés

🏗️ Construction

Construction • Engineering • Architecture

ArcSite est une application mobile de CAO polyvalente conçue pour rationaliser la planification et l'exécution de projets pour diverses industries, notamment la construction et l'ingénierie. Elle permet aux utilisateurs de créer des dessins précis et exacts en déplacement, de capturer des données sur site et de générer des calculs de matériaux, des estimations et des rapports de travaux sans effort. ArcSite s'intègre aux outils de gestion de projet et aux systèmes CRM populaires, améliorant les processus de collaboration et de collecte de données. Largement utilisée dans des domaines tels que l'architecture, l'ingénierie et les contrats, elle offre des solutions personnalisables adaptées aux besoins spécifiques de chaque industrie. ArcSite est disponible sur les plateformes iOS, Android et Windows, offrant une suite complète d'outils pour des équipes de toutes tailles, allant des professionnels individuels aux grandes entreprises.

Description

• Own a portfolio of strategic SMB accounts, driving retention, expansion, and long-term partnership growth • Identify, negotiate, and close expansion opportunities while maintaining high Net Revenue Retention and minimizing churn • Provide hands-on product guidance and frontline issue resolution • Build trusted relationships with senior stakeholders and ownership groups • Monitor account health metrics and product usage, proactively mitigating cancellation risks • Assist with onboarding and other Customer Success functions as needed • Identify and execute upsell and cross-sell opportunities and lead value-driven renewals • Convert monthly SMB subscriptions into annual commitments • Drive adoption of ArcSite’s payments and finance platforms and facilitate handoffs to the Finance Team • Develop account plans, monitor health and ROI, and lead business reviews • Advocate for customer needs across internal teams • Partner with Product, Marketing, Sales, and Customer Success to share insights and influence go-to-market strategy • Maintain data hygiene, deal ownership records, and forecasting pipelines in HubSpot

🎯 Exigences

• 2–4 years of experience in account management, customer success, or inside sales, ideally in a SaaS or technology environment • Quota-carrying experience securing expansion revenue, preventing churn, and managing a renewal pipeline • Strong CRM proficiency with HubSpot, Salesforce, or similar, including forecasting and account planning • Ability to proactively research accounts and identify expansion, renewal, usage, or satisfaction opportunities • Executive presence and credibility with C-level stakeholders • Commercial acumen negotiating renewals, expansions, and multi-year agreements • Analytical skills to interpret usage and ROI data and make strategic recommendations • Consultative, customer-first mindset with resilience and ownership • Ability to balance multiple priorities across a high volume of accounts while maintaining fast response times and onboarding velocity • Strong negotiation and presentation skills, including tier-upgrade objections and annual-commitment conversions • Curiosity and problem-solving skills tied to deep product usage and customer outcomes • Construction tech, field services, or related trade-industry background is a major plus, but not required • Preferably a resident of Denver, Colorado or Grand Rapids, Michigan

🏖️ Avantages

• Fully remote • Unlimited PTO • Medical, dental, and vision insurance • 401K match • $75 monthly wellness stipend