Senior Director, Institutional Loan Servicing

Emploi pas sur LinkedIn

🕒 il y a 17 jours

🇺🇸 États-Unis – Télétravail

💵 $145 000 - $165 000 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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University of Arizona College of Education

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1922

📚 Éducation

🏥 Santé

💳 Fintech

Education • Healthcare • Fintech

L'Université d'Arizona College of Education est une institution de premier plan dédiée à fournir une éducation et une formation complètes dans divers domaines de la santé. Leurs programmes, y compris un Bachelor of Science in Nursing (BSN), préparent les étudiants à des carrières réussies en soins infirmiers et dans le secteur de la santé grâce à une combinaison d'instructions en classe et de formation pratique. Avec plusieurs campus à travers les États-Unis, le collège met l'accent sur la flexibilité et un soutien personnalisé à la carrière pour s'assurer que les étudiants prospèrent dans leurs parcours professionnels choisis.

Description

• Oversee the College’s institutional loan portfolio, including iLoan • Manage institutional loan servicing, repayment, collections, and delinquency management • Develop collection strategies, repayment solutions, and account treatment plans based on borrower risk and repayment status • Analyze portfolio performance through reporting, file reviews, and borrower behavior trends • Establish policies, procedures, controls, and documentation standards for loan servicing and collections • Partner with Legal and Compliance to ensure regulatory adherence and audit readiness • Monitor regulatory changes and implement process, training, and system updates • Develop operational workflows and early-intervention strategies to support borrowers and reduce delinquency • Collaborate with Financial Aid and campus stakeholders to promote repayment accountability • Oversee third-party servicers, collection agencies, and technology partners • Lead financial literacy initiatives focused on borrowing, budgeting, and repayment success • Develop dashboards and executive reports tracking portfolio performance, delinquency trends, recoveries, vendor results, and repayment metrics • Optimize outreach strategies, payment arrangements, hardship solutions, collection treatments, vendor assignments, and escalation processes • Lead and develop a servicing and collections team • Serve as operational subject matter expert for institutional loan servicing, student receivables, repayment trends, collections strategies, data integrity, loan-level reviews, and operational risk management • Collaborate with Financial Aid, Finance, IT, Student Services, Compliance, and external partners on procedures, training, system enhancements, and performance expectations

🎯 Exigences

• Bachelor’s degree in business, finance, operations, compliance, higher education administration, or a related field; equivalent senior-level experience may be considered • Minimum 8 years of progressive experience in consumer or student-loan servicing, collections, receivables management, repayment operations, portfolio analytics, or a related regulated environment • Minimum 3 years leading teams, projects, vendors, or cross-functional workstreams in a director-level or senior manager capacity • Demonstrated success building collection strategies, treatment matrices, policies, controls, and performance-management programs • Working knowledge of federal and state requirements affecting servicing, collections, consumer communications, privacy, complaints, and third-party oversight • Experience selecting, implementing, and governing collection agencies, servicers, technology platforms, or related vendors • Strong hands-on analytical skills, including account-level review, file-level analysis, portfolio segmentation, repayment-performance tracking, forecasting, KPI design, budgeting, and executive reporting • Strong communication and change-management skills, with the ability to explain data findings, file-level examples, repayment trends, and operational recommendations to senior leaders and cross-functional partners • Sound judgment and discretion when handling confidential student and financial information

🏖️ Avantages

• Dynamic organizational culture within a supportive working environment • Generous PTO and holiday benefits • Medical, dental, and vision benefits • 401(k) and company match