Operations Analyst

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Array Behavioral Care

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1999

🤝 B2B

👥 B2C

🧘 Bien-être

B2B • B2C • Wellness

Array Behavioral Care est un cabinet de psychiatrie et de thérapie virtuel à la pointe, offrant des services intégrés de santé comportementale à travers tout le continuum de soins. L'entreprise fournit des soins de santé mentale par télémédecine aux individus et collabore avec des hôpitaux, des cliniques, des mutuelles, et des systèmes de santé pour élargir l'accès, améliorer les résultats et réduire les coûts. Accréditée par la Joint Commission et forte de plus de 25 ans d'expérience, Array propose des cliniciens virtuels, des services à domicile, et des programmes de partenariat pour les organisations tout en acceptant les assurances.

Description

• Analyze end-to-end workflows to identify bottlenecks, risks, and improvement opportunities. • Recommend changes that improve performance, scalability, and service delivery. • Document and optimize staffing, scheduling, capacity, and demand workflows. • Partner across teams to turn operational questions into measurable analyses and recommendations. • Analyze staffing needs by monitoring demand, availability, performance, and growth. • Evaluate coverage, utilization, and productivity to align capacity with demand. • Build and maintain forecasting and workforce planning models (scenarios, capacity, recommendations). • Identify gaps between projected demand and resources and propose solutions. • Support planning for volume changes, seasonality, expansion, and constraints. • Partner with Growth/RevOps to define and document core GTM processes. • Build recurring dashboards and reviews that connect commercial performance to operational capacity. • Support CRM improvements (requirements, data quality, adoption). Salesforce is a plus, not required. • Build dashboards, reports, and recurring analyses to monitor performance and key metrics. • Translate data into clear insights for leaders and stakeholders. • Track KPIs (efficiency, coverage, productivity, turnaround time, outcomes) and highlight drivers. • Run ad hoc analyses to support decisions, process changes, and strategic initiatives. • Present findings to technical and non-technical audiences. • Extract and analyze data from multiple systems to support decisions. • Write and maintain SQL queries for data validation, reporting, and analysis. • Use Excel/Power BI (or similar) to build scalable analyses and reporting. • Apply forecasting, trend analysis, root cause analysis, and scenario modeling to solve problems. • Use Python (preferred) or similar tools to automate and enable advanced analysis. • Ensure data accuracy and consistency in all outputs.

🎯 Exigences

• Bachelor’s degree in a quantitative or business field (e.g., Business, Analytics, Finance, Operations, Economics, Math/Stats) or equivalent experience • 2+ years in an analytical role (operations, planning, workforce/capacity planning, or process improvement) • Strong analytical skills: interpret data, identify patterns, and recommend actions • Advanced Excel and experience building dashboards in Power BI (or similar) • SQL proficiency for data extraction and analysis • Strong problem-solving skills in ambiguous environments • Clear communicator who can present insights to cross-functional stakeholders • Able to manage multiple priorities in a fast-paced environment.

🏖️ Avantages

• Medical, dental, and vision insurance • Employer paid life & long-term disability insurance • Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance • Flexible spending accounts (FSA) and health savings account (HSA) contributions • 15 days of accrued PTO annually • 8 paid holidays • 3 floating holidays • 401k