Engagement Specialist

Emploi pas sur LinkedIn

🕒 il y a 16 jours

🌪️ Kansas, Missouri – Distant

🌪️ Kansas – Remote 🏰 Missouri – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Arrow Senior Living Management

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

🏨 Hôtellerie

✈️ Tourisme

Consulting • Hospitality • Travel

Arrow Senior Living Management transforme des établissements en difficulté en communautés dynamiques, en répondant notamment aux besoins en matière de services de soins de longue durée. Créée à la demande de propriétaires immobiliers, Arrow cherche à améliorer non seulement les stratégies marketing et les taux d’occupation, mais aussi le moral des équipes et la qualité des soins. L’entreprise défend une approche des soins fondée sur l’amour et la dignité, en cultivant un environnement où la compassion et l’engagement sont la norme.

Description

• Respond promptly and effectively to new lead inquiries • Cultivate leads through phone calls, Creative Follow Ups, tours, and home visits • Create empathetic human connections with potential residents and family members • Help leads and families evaluate senior living options and make decisions • Drive gross and net community occupancy gains by tracking move-ins, move-outs, and vacancies • Handle new lead traffic for all communities in the designated region • Conduct lead reviews, audits, source analysis, and prospect information reviews • Analyze weekly marketing metrics and identify growth and improvement opportunities • Meet KPIs for Voice to Voices, Creative Follow Ups, inquiry-to-tour conversions, Speed to Lead, email blasts, and bulk text messages • Meet regularly with the managing director to discuss program functionality, successes, challenges, and building-specific issues • Develop strategies for struggling buildings and review metrics with the managing director • Manage leads using the Welcome Home platform • Apply sales processes including the STEP method, Order of Process, KPI compliance, and case studies • Participate in daily Sales coverage seven days a week from 9:00 a.m. to 5:30 p.m. • Take forwarded after-hours calls and respond to prospective residents within two hours • Field incoming Sales calls and obtain complete contact information • Maintain required sales-call volume and assist with outbound calls and call-a-thon events • Arrange community tours for prospective residents and families • Qualify prospective residents according to company policy and state and federal requirements • Maintain daily activity follow-up sheets, lead notes, follow-up, action plans, and accurate lead databases • Collaborate with teams and transfer enthusiasm to prospective residents, current residents, and staff • Escalate Operations concerns to the Senior Living Director and Executive Director • Improve inquiry procedures, tour effectiveness, closing techniques, and customer satisfaction • Maintain sales contacts and partnerships with referral agencies • Manage promotional items, office supplies, and the marketing office • Lead Creative Follow-Up efforts within designated time frames • Update referral agencies and Partner Central on move-ins, pricing, vacancies, and requested information • Perform other duties as assigned

🎯 Exigences

• Candidate must be at least 18 years of age • Have a high school diploma, or equivalent • Able to read, write, understand, and communicate in English at a minimum of a 12th grade proficiency • Possess clear verbal and written communication skills • Able to follow written and verbal directions and apply practical problem-solving skills • Positive and energetic attitude • Professional in appearance and conduct • Be criminally cleared • Be in good health and physically and mentally capable of performing assigned tasks • Good physical health verified by a physician health screening performed not more than six months prior to or seven days following employment • Must test free from pulmonary tuberculosis at time of health screening • Able to sit at a desk up to eight hours a day • Able to stand, walk, bend, kneel, and stoop for brief periods • Able to retrieve items from overhead bins or cabinets • Able to lift and/or move items up to 25 pounds

🏖️ Avantages

• Full-time employment • Remote work arrangement • Participation in all training offered by employer