Shared Services Break-Fix Coordinator

🕒 il y a 16 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $40 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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2020 Companies

Site WebLinkedInTous les Emplois

10 000+ employés

🤝 B2B

📣 Marketing

B2B • Marketing

QUI NOUS SOMMES

Description

• Monitor and review incoming break-fix requests and identify required store, issue, and supporting information • Acknowledge incoming requests according to established procedures and communication standards • Coordinate with Scheduling and Field Leadership to identify priority and backup representative options • Contact field representatives, confirm availability within required service windows, and maintain timely follow-up • Create Break-Fix visits using the appropriate project/request process • Confirm scheduled visit details and maintain accurate case status • Monitor and acknowledge revisit requests requiring action • Review original visit, survey, store, representative, and revisit information • Clone and update original visits, including representative assignments and critical notes • Review Salesforce survey information and contact field representatives after visits to confirm outcomes and unresolved barriers • Maintain accurate Break-Fix and revisit information in tracking tools and systems • Document actions, visit outcomes, unresolved issues, SME guidance, next steps, and escalation needs • Prepare case summaries, status information, and supporting documentation for the Break-Fix Manager • Identify aging, at-risk, incomplete, or conflicting information and escalate it • Determine whether completed visits resolved reported issues • Engage SMEs when standard troubleshooting does not resolve an issue • Coordinate additional visits or reassignment when appropriate • Escalate complex, repeated, high-risk, client-sensitive, or out-of-standard situations to the Break-Fix Manager • Communicate with field representatives and internal partners • Partner with Scheduling, Field Leadership, Audit, SMEs, Account Management, and the Break-Fix Manager • Participate in cross-training and maintain working knowledge of assigned programs, workflows, systems, and escalation paths • Support team coverage and shared workload priorities • Surface recurring questions, execution issues, or process gaps for review and improvement

🎯 Exigences

• 1–3 years of project coordination, operational support, field support, customer/client support, break-fix coordination, or related experience preferred • Strong organizational skills and attention to detail • Ability to manage multiple active requests, deadlines, and competing priorities simultaneously • Strong written and verbal communication skills • Ability to follow established workflows while recognizing when an issue requires escalation • Strong follow-through and a demonstrated sense of urgency in time-sensitive situations • Problem-solving skills and comfort gathering information from multiple sources before determining next steps • Experience within retail execution, merchandising, field operations, client services, or operational support environments preferred • Working knowledge of Microsoft Office Suite, including Excel • Experience with Airtable, Salesforce, Smartsheet, Jira, or similar workflow/project management systems preferred • Ability to work independently while remaining highly collaborative with cross-functional teams • Ability to work CST hours preferred

🏖️ Avantages

• Paid weekly • Work remotely, from home • Health/Dental/Vision benefits • 401K Program with matching • Paid Time Off • Paid Holidays • Partial mobile reimbursement • Scholarship opportunities for employees and direct family members • Employee Assistance Program • Leadership Development Program • Employees special pricing for multiple clients • Personal development opportunities • Professional stretch assignments • Long-term career pathing options