Account Manager – Chamber Management SaaS

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Aspire Software

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🏢 Entreprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software s'engage à nourrir, améliorer et développer les entreprises en investissant dans leurs ressources, connaissances et meilleures pratiques. Ils mettent l'accent sur l'autonomisation des leaders d'entreprise et l'encouragement de l'innovation grâce à une prise de décision décentralisée, visant à créer un environnement collaboratif et adaptable. Aspire Software sert une variété d'industries, offrant un soutien dans les fusions et acquisitions, l'expansion internationale et l'intelligence économique, tout en privilégiant les relations à long terme avec les clients et la croissance des employés.

Description

• Own the Customer Relationship • - Be the primary point of contact for hundreds of chamber of commerce customers across the US • - Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year • - Proactively identify at-risk accounts before they churn. Most churn happens because nobody called. You fix that. • - Manage renewals, address concerns, and surface product feedback to the engineering team • - Build genuine relationships with chamber executives, directors, and staff. These are small organizations run by passionate people who want a partner, not a vendor. • Onboard and Train New Customers • - Run demos for prospective chambers and close new business • - Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams • - Conduct targeted training sessions for customers who are underutilizing the platform • - Rebuild and organize training resources so new chamber staff can self-serve. The current training library is disorganized and a common complaint. • Drive Revenue Growth • - Execute pricing increases across the base, communicating value and handling pushback constructively • - Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth • - Follow up on leads generated by the shared BDR/outbound team • - Target competitor defectors. A top competitor has been aggressively raising prices and cutting support, pushing customers to shop. Position our platform as the alternative. • - Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community • Use AI as Your Force Multiplier • - Use AI tools and agents to prepare for customer calls, personalize outreach, and draft communications at volume • - Leverage AI to analyze customer usage patterns and identify accounts that need attention before they tell you • - Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences • - You will operate as a team of one on the commercial side. AI is how you punch above your weight.

🎯 Exigences

• 3-8+ years in B2B SaaS in a customer-facing role: account management, customer success, or full-cycle sales • Proven ability to retain and grow an existing book of business, not just close net-new • Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar) where relationships matter more than process • Strong phone presence. Chamber executives are not digital-first communicators. You need to be comfortable on the phone for hours a day. • Builder mindset: high ownership, comfort with ambiguity, willingness to do whatever needs doing • Active use of AI tools in your workflow. You will be operating lean and AI is how you scale.