Technical Consultant

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Astrica

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2022

💼 Conseil

🤝 B2B

🤖 Intelligence artificielle

💰 Seed en 2022-02

Consulting • B2B • Artificial Intelligence

Astrica est une entreprise de conseil et partenaire axée sur ServiceNow, qui aide les organisations à concevoir, mettre en œuvre et gérer des solutions ServiceNow avec un accent explicite sur l'application de l'IA pour améliorer l'expérience des employés et des clients. Née à l'ère de l'IA, Astrica propose une stratégie ServiceNow, des services d'implémentation, des innovations gérées/services gérés, et une Clinique d'Amplification de Valeur pour accélérer la valorisation de la plateforme dans des fonctions d'entreprise telles que les RH, la Finance & Supply Chain, la Gestion du Service Client et d'autres fonctions d'entreprise. Elle cible des secteurs d'entreprise tels que les services financiers, le gouvernement, l'enseignement supérieur, et la santé, et se positionne comme une équipe de vétérans de l'industrie et d'experts ServiceNow pour fournir une architecture ServiceNow alignée sur l'industrie, alimentée par l'IA, et des services gérés continus.

Description

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences • Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality • Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities • Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager • Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts • Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives

🎯 Exigences

• 5+ years of ServiceNow platform experience with a comprehensive understanding of the product suite • 5+ years of related client-facing professional consulting experience, preferably with ServiceNow • Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment • Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories • Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts • Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features • A calm, adaptable, and driven approach to both client engagements and internal efforts/teams • A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people

🏖️ Avantages

• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp