Account Manager

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ATALNT

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2025

🎯 Recrutement

🚗 Transport

🤝 B2B

Recruitment • Transport • B2B

ATALNT est une société de solutions technologiques et de talents axée sur la logistique, aidant les entreprises à résoudre les problèmes de main-d'œuvre et de systèmes. Elle propose des services de recrutement et de personnel en informatique (recrutement direct, contractuels et personnel de projet) et fournit des technologies et des conseils spécifiques à la logistique, incluant des solutions de CRM, d'IA et d'automatisation pour rationaliser les opérations et réduire les coûts. ATALNT offre également des services connexes tels que la fiscalité, la comptabilité et la dotation en personnel pour la construction, opérant à l'échelle nationale et internationale pour des clients B2B.

Description

• Manage a portfolio of brokerage customers as the primary point of contact. • Build and maintain long-term customer relationships through consistent execution and communication. • Lead regular customer check-ins, lane reviews, and performance discussions. • Partner with operations and carrier teams to ensure loads are covered, tracked, and delivered. • Own service recovery and customer escalations including delays, exceptions, and performance issues. • Ensure compliance with customer SOPs, appointment requirements, and documentation standards. • Identify opportunities to expand volume, lanes, and services within existing accounts. • Support pricing discussions, proposals, and customized brokerage solutions. • Partner with sales leadership to expand accounts and support new business wins. • Track key performance indicators including on-time pickup and delivery, service exceptions, and margin. • Maintain accurate documentation in CRM and TMS systems. • Support QBRs and account planning initiatives.

🎯 Exigences

• 5 plus years of experience in freight brokerage, logistics account management, or transportation sales. • Working knowledge of truckload, LTL, intermodal, and expedited freight. • Experience managing customer accounts and supporting daily freight execution. • Strong communication and negotiation skills. • Ability to remain composed under pressure and manage service escalations effectively. • Organized with strong follow-through and attention to detail. • Experience managing multi-account portfolios or high-volume customers. • Familiarity with TMS platforms and logistics reporting tools. • Exposure to cross-sell or upsell activities within brokerage environments.

🏖️ Avantages

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events