Account Manager

🕒 il y a 29 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Auction Edge, Inc.

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51 - 200 employés

Fondée en 2012

🚘 Automobile

📦 Logistique

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. propose une suite complète de solutions logicielles conçues pour les ventes aux enchères automobiles. Ses produits, notamment EDGE Pipeline, EDGE Spark et EDGE Simulcast, offrent aux maisons de vente un avantage concurrentiel grâce à des outils intégrés et faciles à utiliser. Ces solutions sont conçues pour développer les ventes, fluidifier les opérations et améliorer l’expérience client. La plateforme d’Auction Edge s’intègre également de manière transparente aux partenaires du secteur, afin d’offrir une expérience fluide aux maisons de vente comme aux concessionnaires automobiles. L’entreprise s’attache à accompagner les maisons de vente en leur fournissant des solutions technologiques robustes et innovantes.

Description

• Serve as the primary point of contact for assigned auction customers on all Auction Edge products, systems, and services • Resolve issues and ensure customer goals are met through tailored solutions and proactive support • Translate customer feedback into actionable insights for internal product and service teams • Advise customers on solutions, including integrated third-party products, and identify growth opportunities • Facilitate regular performance reviews and scorecard discussions with clients • Identify and address customer pain points to drive satisfaction and loyalty • Advise customers on integrating Auction Edge solutions into auction workflows • Monitor industry trends and connect Auction Edge product direction to customer business goals • Collaborate with cross-functional teams on operationally sound customer strategies • Build and maintain internal and external stakeholder relationships • Monitor and manage support or system-enhancement requests and escalations • Document account activity using the Account Management toolset and CRM • Partner with the Install/Training team during implementation and product installation • Assist Accounting with customer communications regarding invoicing or collections concerns • Develop relationships with auction staff and connect regularly on business and relationship topics • Educate customers on the value of Edge solutions, new products, and services • Maintain comprehensive auction relationship records, including visits and account overview calls • Administer, monitor, and analyze the NetSuite support-ticketing and CRM system • Provide guidance and support to Jr Account Managers • Facilitate client issue resolution and troubleshooting • Facilitate product training and client onboarding • Manage client-affecting project work • Report directly to the Manager of Customer Experience

🎯 Exigences

• 4+ years of relevant industry experience • Demonstrated ability to build and maintain outstanding relationships with assigned auctions through exceptional written and verbal communication skills • Proven ability to build and maintain internal relationships, fostering a collaborative work environment across departments • Extensive experience with auction management systems and/or other auction-facing products and services • Proven track record managing issue resolution that requires interaction with customers and cross-functional teams • Demonstrated ability to manage a diverse portfolio of assigned customers through the entire client relationship lifecycle • Strong problem-solving abilities, capable of researching and interpreting business metrics to present to clients and drive continuous improvement • Competence in facilitating and leading customer-facing meetings • Working proficiency administering CRM and support-ticketing tools (NetSuite) • Proficient in office productivity tools (Google Suite, Microsoft Office, etc.) • High school diploma or GED required • Ability to travel up to 75% as needed • Auction Edge is not able to provide Visa sponsorship • Comprehensive knowledge of auction operations and the automotive industry • Established relationships within the auction community • Demonstrated experience in business consulting • Familiarity with support and ticket management software • Proficiency in the use of the Auction Edge suite of tools, including the Auction Management System, Spark, and CR Simplified • Bachelor's degree, or equivalent relevant experience, preferred

🏖️ Avantages

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program (gym membership, personal training, massage therapy apps, and many other options) • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth

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