Business Customer Success Manager

🕒 il y a 22 jours

🏄 California, Colorado, +1 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote

💵 $72 000 - $128 260 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Autodesk

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1982

📱 Médias

Architecture • Engineering • Media

Autodesk est un leader mondial dans le domaine des logiciels pour les concepteurs, ingénieurs, constructeurs et créateurs. L'entreprise offre une suite complète d'applications de conception et d'ingénierie, incluant des produits populaires tels qu'AutoCAD, Revit et 3ds Max. Grâce à sa plateforme Design and Make, Autodesk permet aux professionnels de divers secteurs de concevoir, visualiser et gérer des projets de manière efficace, favorisant l'innovation et la durabilité dans les domaines de l'architecture, de l'ingénierie, de la construction et de la fabrication.

Description

• Own the post-sale customer relationship for an assigned portfolio of customers • Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges • Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes • Establish success metrics and track progress through regular business reviews and strategic planning sessions • Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities • Identify and support at-risk accounts through targeted adoption and enablement strategies • Document and articulate customer value realization through business cases and success stories • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

🎯 Exigences

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes • Experience building mutual success plans, business cases, or documented account strategies • Experience working with complex organizations managing multiple priorities and stakeholders • Strong executive-level communication and presentation skills • Customer-first mindset with high emotional intelligence • Ability to prioritize and manage multiple complex accounts simultaneously • Proven ability to collaborate across internal and external stakeholders

🏖️ Avantages

• Health and financial benefits • Time away and everyday wellness