After Sales Coach

🕒 il y a 23 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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AutoNation

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1996

🛡️ Assurance

📦 Logistique

🚘 Automobile

Insurance • Logistics • Automotive

AutoNation est un détaillant automobile de premier plan aux États-Unis, offrant une large gamme de véhicules, y compris des voitures neuves et d'occasion, des véhicules électriques et des voitures d'occasion certifiées. Elle propose des solutions de financement de véhicules, des plans de protection et des solutions d'assurance. De plus, AutoNation exploite des centres de service qui offrent des services de maintenance et de réparation, ainsi que des centres de collision. L'entreprise met l'accent sur la commodité avec des fonctionnalités telles que la planification en ligne et les options de service mobile, et soutient des causes caritatives telles que la recherche sur le cancer.

Description

• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development. • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. • Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development. • Ensure alignment with manufacturer standards, certification programs, and incentive requirements. • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness. • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches. • Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training. • Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time. • Assign short videos on key topics depending on performance gaps. • Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives. • Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers. • Influence without authority — drive engagement and adoption of process improvements across the network.

🎯 Exigences

• 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity. • Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems. • Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement. • Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores. • Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential. • Experience with digital retailing platforms and connected-vehicle service workflows.

🏖️ Avantages

• Competitive compensation and 401k matching • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide