Customer Service Specialist

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51 - 200 employés

Nous associons des talents A+ à des leaders d'affaires et des startups prometteuses à travers le monde. Nous offrons un cadre de travail à domicile à temps plein avec tous les avantages de l'emploi, vous permettant d'être productif dans le confort de votre propre maison.

Description

• Own the full lifecycle of retail purchase orders from receipt through fulfillment • Review, validate, and enter POs into internal systems (EDI/manual) • Confirm order quantities, pricing, ship windows, and routing requirements • Ensure alignment with inventory availability and production schedules • Proactively identify risks to fill rate, including inventory shortages or production delays • Communicate cuts, delays, and push-outs to customers in a timely and professional manner • Partner with Supply Chain and Planning to mitigate risks and improve outcomes • Track and manage all open order issues through resolution • Serve as primary point of contact for assigned Mass accounts (Target, Walmart) • Respond to all customer inquiries within defined SLA (same-day response expected) • Maintain clear, concise, and professional communication at all times • Provide proactive updates on order status, delays, and issue resolution • Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy) • Monitor and reduce chargebacks tied to execution errors • Maintain accurate records of order status, changes, and communications • Support continuous improvement of customer service processes and reporting

🎯 Exigences

• 3+ years’ experience in customer service, order management, or supply chain (CPG preferred) • Direct experience with Target and/or Walmart highly preferred • Strong understanding of EDI, retail compliance, and routing requirements • Exceptional written and verbal English communication skills • Highly organized with strong attention to detail • Ability to manage multiple priorities in a fast-paced environment

🏖️ Avantages

• Food Allowance • Government Benefits • 13th Month pay • Work Equipment • Night Differential if applicable (10% of hourly rate) • 20 Leaves (after 6 months) • Holiday pay (200% on Regular holidays; 130% on Special holidays) • Overtime pay (max of 10.25 hrs/day) • Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) • HMO (after 6 months)