Customer Service Representative, Native Japanese Speaker – Travel

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Concert8 Solutions

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

🤝 B2B

🎯 Recrutement

☁️ SaaS

B2B • Recruitment • SaaS

Concert8 Solutions est un partenaire de confiance offrant des solutions de recrutement offshore abordables, axées sur la fourniture d'expériences clients exceptionnelles grâce à une main-d'œuvre évolutive et mondiale. Ils se spécialisent dans le recrutement d'agents expérimentés et vérifiés à distance pour gérer diverses opérations commerciales, y compris le support informatique, le service client, la comptabilité et les ventes. En externalisant les besoins en personnel aux Philippines, ils aident les organisations à réaliser des économies considérables sur les coûts de recrutement tout en accédant à un vaste vivier de talents composés de professionnels qualifiés.

Description

• Act as an expert and liaison, providing product/services information and resolving any emerging problems that the company’s customer accounts and clients might face with accuracy and efficiency. • Respond efficiently to customer inquiries and issues while maintaining high customer satisfaction. • Develop strong customer relationships and resolve customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner. • Create a positive company experience for the customer, vendors, and suppliers. • Provide accurate information about the company’s products or services including their platform and answering questions. • Manage and take ownership of the resolution process for all customer-related issues to final resolution. • Keep confidential records and financial information private and secure. • Record details of customer contacts and action taken – document in systems and use tickets.

🎯 Exigences

• Native Japanese (born and raised) required • Fluent in Japanese language (verbal and written) – professional level • Fluent in English language (verbal and written) – intermediate to professional level • Knowledgeable in handling multiple queries and ticketing systems • Preferably with two (2) years of experience in the Travel industry (no GDS required) • Minimum high school diploma. • Previous customer service experience • Adaptable, fast learner with the ability to creatively find customer solutions • Flexibility in shift schedules and work hours • Computer, high speed internet connection, head-set and quiet workspace

🏖️ Avantages

• Competitive compensation