Service Operations Specialist

🕒 il y a 10 jours

🏄 California – Distant

🏄 California – Remote

💵 $29 000 - $75 900 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Avantor

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1904

🔬 Science

🧬 Biotechnologie

⚕️ Assurance santé

Science • Biotechnology • Healthcare Insurance

Avantor est une entreprise de premier plan dans le domaine des outils scientifiques et un fournisseur mondial de produits et services essentiels pour les industries des sciences de la vie et des technologies avancées. L'entreprise collabore avec des scientifiques du monde entier pour favoriser des percées en médecine, santé et technologie. Avantor propose un portefeuille éprouvé de marques de confiance et de qualité utilisées dans les activités de recherche, développement et production dans plus de 300 000 sites clients dans 180 pays. Elle se concentre sur le soutien des parcours scientifiques grâce à des produits fiables, des solutions numériques, l'innovation et des infrastructures de fabrication. Avantor s'engage pour la durabilité, l'avancement de la biopharmacie, et l'amélioration de la collaboration scientifique avec les technologies numériques.

Description

• Report to the Supervisor of Operation Specialist and work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols. • Support multiple facilities and/or customers in a strategic geographic area. • Act as a backup to other territories and may require travel outside of the designated territory. • Coordinates and leads team efforts and performs work related to customer requirements. • Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, and other assorted tasks, along with direct customer interfacing relative to job functions. • Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials. • Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications. • Trains Avantor Lab and Production Services associates on all service offerings. • Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing). • Modifies and maintains quality metrics and key performance indicators. • Manages a budget related to expense reports. • Meets revenue, TOE, safety, performance, and quality goals and objectives. • Creates programs for enhanced service efficiencies. • Perform other duties as assigned.

🎯 Exigences

• High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus. • 3-5+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus • Collaboration Tool: Microsoft Suite Experience • Will be using your own vehicle and ability to fly (If open to traveling further out) • Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19 • Must be able to lift up to 50 lbs • Previous experience working in a GMP facility is strongly desired • Strong communication skills • Knowledge of Information Access and System ESS • Valid driver's license is required to perform the essential functions of the job • Ability to prioritize tasks and meet deadlines • Traveling between multiple locations in the San Francisco area • Mileage reimbursement for miles driven from your door to the client location • Having a CDL is a plus, not a requirement • Cross-referencing and inside sales experience are a plus • Forklift Certification is a plus • Prior experience with VWR/Avantor products and services, a plus • IATA, DOT, OSHA Right to Know, IMDG a plus

🏖️ Avantages

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) • Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc. • Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount • Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance • Recognition: Celebrate your peers and earn points to redeem on gifts and products