Operations Technician I

🕒 il y a 11 jours

🌵 Arizona – Distant

🌵 Arizona – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

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Verra Mobility

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2018

🚗 Transport

📡 Télécommunications

🏢 Entreprise

Transport • Telecommunications • Enterprise

Verra Mobility est un leader mondial dans les solutions de transport intelligentes, dédié à créer des communautés plus sûres et plus intelligentes grâce à des technologies de transport de pointe. L'entreprise collabore avec les gouvernements locaux, les districts scolaires et les flottes commerciales pour fournir des systèmes intégrés qui améliorent la mobilité, la sécurité et l'efficacité routière. Les offres de Verra Mobility incluent des solutions d'application de la sécurité, des solutions de stationnement et la gestion de flottes commerciales, desservant une gamme diversifiée de clients tels que les municipalités, les districts scolaires, les opérateurs de flottes commerciales et les entreprises de location de voitures. Présente dans plus de 15 pays et ayant de nombreux partenariats avec des autorités de péage et des municipalités de premier plan, Verra Mobility s'engage à conduire l'avenir de la mobilité intelligente en connectant les personnes, la technologie et les données de manière transparente à travers l'écosystème de la mobilité.

Description

• Ensure compliance with company policies and regulatory requirements. • Maintain accurate and detailed records of all account documentation. • Communicate effectively with advisors to resolve any discrepancies or issues. • Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. • Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date. • Ability to work all shifts in a 7x24x365 environment including rotating on call coverage • Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality • Ability to work in a fast-paced operational environment. • Ability to work independently with minimal supervision. • Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities. • Ability to learn in an 'on-the-job' training environment. • Participates in planning, daily stand-ups, backlogs sessions. • Performs other duties and/or special projects as assigned. • Identifies areas of opportunity to improve our service offering. • Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s. • Ability and willingness to learn new things, particularly new technology. • Provide expert work order management through driving, following up and closure of assigned trouble tickets.

🎯 Exigences

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. • Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals • Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python. • Demonstrated knowledge of computing and data troubleshooting • Demonstrated knowledge of network and remote system troubleshooting • Demonstrated knowledge of data management and information technologies • Experience in accurately and reliably interpreting data for determining appropriate action. • Experience in managing multiple priorities. • Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook. • Successful completion of the Nlets fingerprinting background assessment.

🏖️ Avantages

• Verra Mobility Values • 24-hour 7 day a week operation • Fast and reliable troubleshooting and monitoring for devices