Site Services Territory Manager

🕒 il y a 3 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

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Avantor

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1904

🔬 Science

🧬 Biotechnologie

⚕️ Assurance santé

Science • Biotechnology • Healthcare Insurance

Avantor est une entreprise de premier plan dans le domaine des outils scientifiques et un fournisseur mondial de produits et services essentiels pour les industries des sciences de la vie et des technologies avancées. L'entreprise collabore avec des scientifiques du monde entier pour favoriser des percées en médecine, santé et technologie. Avantor propose un portefeuille éprouvé de marques de confiance et de qualité utilisées dans les activités de recherche, développement et production dans plus de 300 000 sites clients dans 180 pays. Elle se concentre sur le soutien des parcours scientifiques grâce à des produits fiables, des solutions numériques, l'innovation et des infrastructures de fabrication. Avantor s'engage pour la durabilité, l'avancement de la biopharmacie, et l'amélioration de la collaboration scientifique avec les technologies numériques.

Description

• In this role, you will report to the region director of services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. • Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes • Set operational priorities across the supervisor team and monitor execution through structured review cadences • Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director • Lead major operational events including new site implementations and significant scope expansions • Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions • Own the account or regional operating rhythm and ensure alignment across sites and teams • Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors • Lead recurring account business reviews with customer senior operational and commercial stakeholders • Influence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationships • Proactively identify customer needs and translate into service enhancements and scope expansion opportunities • Partner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussions • Represent Avantor in senior customer audits and strategic reviews • Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas • Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning • Build and actively manage supervisor succession pipelines across all roles in scope • Coach direct report supervisors on operational leadership, people development, client engagement and strategic contribution • Charter and sponsor the improvement portfolio for the scope, prioritizing initiatives against account strategy and customer needs • Identify opportunities to adopt Avantor and industry best practices and scale across the scope • Track and communicate improvement portfolio outcomes to senior client and Avantor leadership

🎯 Exigences

• Education: High School Diploma or GED required; Bachelor's degree in supply chain, business, life sciences, engineering or related field preferred • Experience: 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required • 5+ years of formal supervisory experience, including supervision of supervisors, required • Collaboration Tool: Microsoft Office experience • Documented track record leading scope-level improvement initiatives with quantified business impact • Managing operating budgets and partnering on account-level financial reviews • Senior customer relationship management in a services or regulated environment • Pharmaceutical, biotech, medical device, or similar regulated client industries • Advanced proficiency with inventory management systems and analytics platforms • Strong business acumen, including budgeting and commercial fundamentals • Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent) • Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools • Working knowledge of project and program management methodologies • Occasionally lift, carry, push, or pull up to 25 pounds • Valid driver's license and reliable form of transportation required • Overnight travel is required

🏖️ Avantages

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) • Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc. • Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount • Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance. • Recognition: Celebrate your peers and earn points to redeem on gifts and products