Client Engagement Manager

🕒 il y a 2 mois

☕ Washington – Distant

☕ Washington – Remote

💵 $130 000 - $160 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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AZX

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2024

🤖 Intelligence artificielle

⚡ Énergie

🏠 Immobilier

Artificial Intelligence • Energy • Real Estate

AZX est une entreprise à mission d'intérêt général qui propose des solutions d'IA spécifiquement adaptées aux secteurs de l'énergie, de l'immobilier et de la chaîne d'approvisionnement. Elle se concentre sur la résolution rapide des problèmes des clients en utilisant des stratégies innovantes et en développant des solutions dotées d'intelligence artificielle qui fournissent des résultats mesurables. Avec une approche axée sur la mission, AZX met l'accent sur la création d'un impact à la fois en termes d'efficacité organisationnelle et de durabilité environnementale.

Description

• Lead client engagements from initiation through delivery and post-launch support, ensuring measurable outcomes and client satisfaction • Build trust and confidence with clients by acting as a strategic partner and ensuring effective deployment of solutions • Facilitate workshops (AI perspective, initiatives, strategy) and translate outcomes into structured plans of action • Coordinate software design and implementation processes, aligning engineering, AI specialists, and client stakeholders • Establish and maintain project standards, documentation, and repeatable processes to improve efficiency • Identify risks, manage dependencies, and ensure timely delivery of milestones • Provide clear communication and reporting to both clients and internal stakeholders • Contribute to building AZX’s project management practices as we scale

🎯 Exigences

• 5 to 10+ years of project, program, and/or product management experience leading technology initiatives with mid- to large-size customers • Domain expertise in one or more critical industries we serve (energy, utilities, real estate, logistics, climate, or infrastructure) with an understanding of their unique data, regulatory, and operational challenges • Proven track record of delivering custom-built software and data solutions (not just SaaS deployments) with measurable business impact • Hands-on experience working with or deploying AI, machine learning, or advanced analytics solutions, with the ability to translate between technical and business stakeholders • Strong technical literacy with the capability to engage deeply with engineers on topics like system architecture, APIs, data pipelines, and ML model deployment while maintaining strategic oversight • Demonstrated success managing complex, multi-stakeholder initiatives in environments of ambiguity and rapid change • Familiarity with cloud-native environments (AWS, GCP, or Azure), CI/CD pipelines, and modern software development practices • Proficiency in project management methodologies and tools (Agile, Kanban, Jira, Asana, etc.), with the judgment to adapt process to the situation • Excellent communication, facilitation, and problem-solving skills with the proven ability to distill complexity, surface risks, and drive clear decision-making • Bachelor’s degree in Business, Operations, Critical Industries (Environmental), or similar; advanced degree a plus

🏖️ Avantages

• Competitive early-stage startup compensation (based on capabilities, experience, and location) • Bonus eligibility • Health insurance with meaningful coverage for dependents • Flexible paid time off • Equity • Fully remote culture with a cluster of teammates in Seattle • Training and learning opportunities • Be part of a fast-growing, profitable, mission-driven company with industry leading clients tackling the massive opportunity of AI transformation in critical industries