Account Manager

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Barti

Site WebLinkedInTous les Emplois

11 - 50 employés

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

SaaS • B2B • Artificial Intelligence

<Barti> Barti est une plateforme de gestion de dossiers de santé électroniques (DSE) et de gestion de pratique, propulsée par l'IA, conçue spécifiquement pour les cabinets de soins oculaires, y compris les optométristes, les ophtalmologues et les opticiens. Elle regroupe la planification, la rédaction de dossiers assistée par IA (scribe), la messagerie, la facturation, la commande d'équipements optiques et de lentilles de contact, et l'accueil des patients dans un seul SaaS basé sur le cloud, afin de réduire les tâches administratives, d'améliorer l'efficacité des flux de travail et d'augmenter le temps passé avec les patients. Le produit met l'accent sur la sécurité conforme à la norme HIPAA, une haute disponibilité et l'intégration pour remplacer plusieurs systèmes disparates.

Description

• Managing the renewals process and contract negotiations with clients • Regularly monitoring customer health, usage, and sentiment to manage churn risks early • Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as well as internal and external stakeholders • Consistently selling customers on expansions to longer-term deals • Consistently hitting quota for upsell/expansion revenue • Creating and running referral & reference programs • Improving internal processes between CS, Sales, Product, and Engineering • Oversee retention, renewals, and expansion for Barti’s entire book of business • Proactively track account health metrics, including NPS and usage, to proactively identify deals that are qualified for expansion • Run demos of expansion products • Shadow calls with AMs to introduce expansion opportunities, as well as provide guidance and coaching • Implement or manage new Customer Success systems that facilitate expansion • Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues

🎯 Exigences

• 2+ years of renewal and upsell experience in a Customer Success or Account Management function • Experience in a fast-paced, B2B startup environment with a track record of building process in new, unstructured environments • Experience handling Customer Success or Account Management KPIs, namely showing consistent quota attainment across upsell and renewal retention • Awareness of tools and technology that enable a scalable, yet high-touch upsell motion • Exceptional relationship-building skills and the ability to manage retention of high-value accounts • Ability to prioritize and effectively escalate issues as needed when blocking client renewals, expansion, or advocacy • Ability to project manage multiple customers in an organized fashion • Experience overseeing onboarding and support is a plus

🏖️ Avantages

• Be part of a mission-driven, rapidly scaling company changing the future of eye care • Work remotely from anywhere in the U.S. • Collaborate with a passionate, fun, and supportive team • Competitive salary: $90,000 - 130,000 • Equity in a fast-growing startup • Health, vision, and dental benefits • Unlimited PTO • Annual professional development stipend • A high-impact role with plenty of room for growth, ownership, and creativity