Field Services Manager

🕒 il y a 2 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $125 000 - $145 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Renewance, Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

⚡ Énergie

🛍️ eCommerce

📋 Conformité

Energy • eCommerce • Compliance

Renewance, Inc. est un fournisseur de premier plan spécialisé dans la gestion responsable du cycle de vie des actifs de batteries industrielles. L'entreprise aide les sociétés à garantir le recyclage ou la réutilisation des batteries de manière sûre, économiquement viable et respectueuse de l'environnement. Grâce à sa plateforme, Renewance Connect™, elle propose une solution complète pour ses clients, gérant tout, depuis la mise hors service jusqu'aux services de collecte et de recyclage, tout en naviguant dans la conformité réglementaire complexe et en tirant parti de son vaste réseau de partenaires certifiés. Avec un fort engagement pour une économie décarbonée, Renewance permet une gestion plus efficace et responsable des technologies de batterie tout au long de leur cycle de vie opérationnel.

Description

• Supervise and mentor field service technicians and support staff, ensuring efficient execution of day-to-day activities. • Act as the primary point of contact for technicians, providing guidance on technical and operational challenges. • Promote a collaborative and solutions-oriented team culture. • Manage scheduling, resource allocation, and dispatching to ensure timely delivery of field services. • Monitor key performance indicators (KPIs) such as service response times, task completion rates, and customer satisfaction. • Address on-the-ground issues quickly and effectively to minimize disruptions. • Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner. • Build positive relationships with customers by ensuring high-quality service delivery. • Gather and act on customer feedback to improve service processes. • Support the execution of standard operating procedures (SOPs) for all service activities. • Identify and implement small-scale process improvements to increase team efficiency and reduce costs. • Collaborate with team members to adopt new tools and technologies for field operations. • Ensure compliance with safety regulations, company policies, and industry standards. • Regularly inspect fieldwork to confirm adherence to safety and quality guidelines. • Provide regular updates to senior leadership on service progress, team performance, and operational challenges. • Analyze service data to identify trends and areas for improvement.

🎯 Exigences

• Bachelor’s degree, Technical or Trade degree, or equivalent work experience will be considered. • Minimum of 5 years of experience in field service operations, with 2+ years in a supervisory or managerial role. • Proven ability to manage and support field teams in dynamic environments. • Strong understanding of field service workflows, scheduling, and troubleshooting. • Familiarity with battery energy storage systems, EV technology, or related fields is highly desirable. • Excellent interpersonal skills and the ability to resolve client issues effectively. • Skilled in identifying practical solutions to on-the-ground challenges. • Clear and concise verbal and written communication skills.

🏖️ Avantages

• Annual Bonus Incentives • Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax. • 401(k) program • Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs. • Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being. • Company paid life, AD&D, and disability insurance