Strategic Account Manager

🕒 il y a 6 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

🦅 Parrain de Visa H1B

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Baxter Planning

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1993

🤝 B2B

☁️ SaaS

💰 Corporate Round en 2017-10

B2B • SaaS • Supply Chain

Baxter Planning est une entreprise spécialisée dans l'optimisation de la gestion des pièces détachées au sein de chaînes d'approvisionnement de services complexes. Depuis plus de 30 ans, elle propose une plateforme prédictive complète qui remplace l'incertitude par la clarté et le contrôle, aidant les responsables de services à garantir la disponibilité des bonnes pièces au bon moment et au bon coût. Leurs solutions se concentrent sur une réduction significative des coûts, l'optimisation en temps réel, et l'amélioration de la satisfaction client grâce à des analyses prédictives et à la gestion des stocks.

Description

• Serve as the single point of accountability for assigned strategic accounts. • Build and maintain strong executive and champion-level customer relationships. • Develop plan for and coordinate internal stakeholder communication to enable a ‘one team’ approach to serving the customer. • Track customer tech stack and competitive landscape to identify whitespace and partnership opportunities. • Own general contract oversight responsibilities. • Build and maintain a comprehensive Account Strategy, incorporating insights from customer relationship management, market/competitive landscape trends, identified whitespace opportunities, and internal stakeholder feedback. • Maintain a 12–24-month view of customer business objectives aligned with Baxter’s roadmap and ensure BaxterPredict platform is enabling target outcomes. • Support preparation and facilitation of executive level business reviews (held either quarterly or bi-annually). • Define, measure, and track customer value realization and ensure alignment with initial sale value proposition and customer needs. • Partner with Sales to identify and close account expansion opportunities (renewals, upsell). • Coordinate discussions around commercial terms, pricing, and SOW adherence. • Track frequency of Change Requests (CRs) to inform upsell opportunities. • Maintain an active list of all in-flight projects, initiatives, and service engagements. • Monitor status, deadlines, risks, and interventions; escalate where needed. • Ensure timely execution of Project and Consulting engagements and flag budget slips, Scope Creep or CR needs. • Support project transitions from development to delivery; validate deployment success. • Monitor support ticket trends and SLA compliance. • Align Baxter ticket priorities with contractual agreements (e.g., MSA terms).

🎯 Exigences

• 10+ years in a customer-facing role, preferably in SaaS, Professional Services, or Strategic Account Management. • Strategic thinker with high business acumen and customer empathy. • Excellent written and verbal communication skills, including executive presence. • Strong project management and cross-functional coordination skills. • Proven ability to manage enterprise or strategic accounts with complex, multi-threaded relationships. • Experience with Salesforce or other CRM/account planning tools. • Familiarity with service agreements, change management processes, and value tracking. • Ability to learn and scale various IT/AI tools to drive process/reporting efficiencies. • Bachelor’s degree in Business, Technology, or related field. • Domestic and/or international travel required.

🏖️ Avantages

• Domestic and/or international travel required