Product Manager – Digital Distribution and Servicing

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Brown & Brown Insurance

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance est l'une des plus grandes courtiers en assurance indépendants au monde, offrant une gamme complète de solutions de gestion des risques. Fondée en 1939, l'entreprise propose des assurances pour les particuliers et les entreprises, des avantages pour les employés ainsi que divers programmes nationaux. Brown & Brown s'engage en faveur de la diversité, de l'inclusion et de l'appartenance, encourageant une culture qui valorise le talent et l'expérience. Avec plus de 500 emplacements, la société est bien positionnée pour répondre aux besoins diversifiés de sa clientèle et est cotée à la Bourse de New York sous le symbole BRO. L'accent stratégique de l'entreprise sur les fusions et acquisitions met en évidence sa stratégie de croissance disciplinée.

Description

• Define and own the digital product strategy for online insurance distribution and servicing • Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives • Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance) • Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO) • Optimize digital funnels across web, mobile, and partner ecosystems • Lead experimentation (A/B testing) to continuously improve acquisition performance • Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals) • Reduce cost-to-serve through automation and intelligent workflows • Enhance customer experience through seamless omnichannel journeys • Define and track KPIs across the product lifecycle • Leverage data to prioritize backlog and inform product decisions • Partner with data science teams to embed personalization, pricing insights, and predictive models • Own the product backlog and work closely with engineering teams in agile delivery models • Translate business requirements into clear user stories and acceptance criteria • Ensure timely, high-quality delivery of product features • Collaborate with underwriting, distribution, marketing, operations, and compliance teams • Align senior stakeholders on roadmap priorities and trade-offs • Act as the “voice of the customer” across internal forums • Ensure all digital journeys comply with regulatory requirements across relevant markets • Work closely with compliance and risk teams to embed controls within digital processes • Build and lead a high-performing team of digital product managers

🎯 Exigences

• 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms • Strong experience in digital acquisition funnels and/or high-volume transactional products • Proven track record of delivering customer-facing digital products at scale • Deep understanding of digital distribution models (aggregators, direct, embedded) • Strong analytical mindset with experience using data to drive decisions • Experience with agile methodologies and product management tools (e.g. Jira, Confluence) • Excellent stakeholder management and communication skills • Insurance products (e.g. personal lines, SME, or specialty lines) • Knowledge of policy lifecycle (quote, bind, service, claims, renewals) • Familiarity with pricing, underwriting, and regulatory constraints • Able to travel up to 30%.

🏖️ Avantages

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.