Community Support Manager

🕒 il y a 19 jours

🇺🇸 États-Unis – Télétravail

💵 $93 500 - $128 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 4%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Bellese Technologies

Site WebLinkedInTous les Emplois

51 - 200 employés

🏥 Santé

💼 Conseil

⚕️ Assurance santé

Healthcare • Consulting • Healthcare Insurance

Bellese Technologies est une entreprise dédiée à l'amélioration du parcours des soins de santé grâce à l'innovation civique. Elle n'est pas seulement un fournisseur de services numériques, mais un véritable partenaire engagé à soutenir des millions d'Américains avec des solutions technologiques civiques. L'entreprise se distingue par son accessibilité, sa transparence et sa fiabilité, comme le prouve sa reconnaissance parmi les "20 fournisseurs de solutions technologiques les plus prometteurs pour le secteur public" par le CIO Review Magazine. Bellese met l'accent sur la conception de services, la gestion de produits, la science des données et l'ingénierie logicielle, avec un objectif de qualité des soins et de transparence des prix dans le secteur de la santé. Leur travail implique des méthodes de découverte complètes pour créer des services et des produits numériques répondant aux besoins des programmes, des politiques et des utilisateurs. L'entreprise opère avec une approche centrée sur l'humain et innovante, garantissant que ses solutions sont à la fois pratiques et efficaces, notamment dans le secteur public de la santé.

Description

• Lead operational communications and support activities for the Claims team within the HQR contract • Own partner communications, shared inbox management, ServiceNow support, issue coordination, and recurring stakeholder interactions • Coordinate routine Claims communications with CMS, contractors, support organizations, and other HQR teams • Serve as a consistent point of contact for operational questions, requests, deliverables, and follow-up activities • Coordinate responses across Product, Engineering, and subject matter experts • Track partner requests, commitments, decisions, and outstanding actions through completion • Manage Claims shared mailboxes and centralized communication channels • Review, categorize, prioritize, and route incoming requests • Establish service expectations for acknowledgment, response, escalation, and closure • Support ServiceNow intake, triage, tracking, follow-up, and escalation • Distinguish support questions from defects, data issues, enhancement requests, and investigations • Monitor ServiceNow trends and report on intake volume, aging, resolution status, recurring issues, and risks • Maintain consolidated views of partner requests, support activities, communications, and open operational actions • Coordinate handoffs between Claims and other HQR teams • Prepare status information, document decisions, and track follow-up actions for recurring operational meetings • Ensure support trends and stakeholder feedback inform backlog prioritization and planning • Coordinate recurring deliverables, reporting cycles, and external dependencies • Develop and maintain templates, standard responses, procedures, escalation paths, and partner communication documentation • Identify manual processes, communication gaps, and unclear ownership and recommend improvements • Help establish measurable service standards and support knowledge transfer

🎯 Exigences

• US Citizenship or Green Card only; Bellese does not offer sponsorship • US Residency for at least the past 3 years • Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation • Experience managing customer, stakeholder, partner, community, or operational support functions in a complex organization • Demonstrated experience coordinating requests across multiple teams and stakeholders • Strong written and verbal communication skills, including the ability to translate complex issues into clear status updates and action items • Experience managing shared inboxes, ticketing systems, service desks, or comparable request-management workflows • Strong organizational skills with demonstrated ability to manage multiple concurrent requests, deadlines, and dependencies • Experience establishing processes, tracking work through completion, and identifying opportunities for operational improvement • Ability to work effectively with Product, Engineering, operations, and leadership stakeholders • Preferred: Experience with ServiceNow, Jira, Confluence, or similar workflow and knowledge-management platforms • Preferred: Experience supporting government programs, healthcare technology, data reporting, or regulated environments • Preferred: Experience working with CMS, federal contractors, healthcare quality programs, or Claims-based reporting • Preferred: Familiarity with Agile product and engineering teams • Preferred: Experience developing operational metrics, dashboards, or support reporting

🏖️ Avantages

• Remote First, Remote Only Culture • Four weeks paid time off yearly (prorated based on start date for the first year) • 10 paid floating company holidays • Flexible schedule • Work from home setup including a Macbook • Collaborative, learning environment • Medical, dental, and company-paid vision insurance • Optional HSA account with some medical plans and a company contribution • Company paid basic life and AD&D insurance coverages • Company paid short and long term life insurance • Optional critical illness and accident insurance • 401K plan with 3% safe harbor contribution • Wellness resources and virtual care • Perks Plus employee discounts