Strategic Partnership Leader

Emploi pas sur LinkedIn

🕒 il y a 15 jours

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟠 Senior

👻 Score fantôme 11%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Benchmark Gensuite®

Site WebLinkedInTous les Emplois

501 - 1000 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Benchmark Gensuite® est une plateforme SaaS d'entreprise tournée vers l'IA qui offre des solutions intégrées pour la gestion de l'environnement, de la santé et de la sécurité (EHS), de la durabilité, de la conformité et de la qualité. La plateforme propose des modules pour la gestion des incidents, les inspections, le CAPA, la gestion réglementaire et chimique, les rapports environnementaux et de durabilité, la gérance des produits, et la sécurité opérationnelle — avec une IA intégrée (Genny AI) et des intégrations mobiles/IoT pour automatiser les rapports, l'évaluation des risques et les flux de travail sur le terrain pour les grandes entreprises et les multinationales.

Description

• Lead end-to-end new subscriber launches and at-risk transitions as the primary point of continuity and accountability • Establish ownership, milestones, timelines, dependencies, and success metrics across the subscriber lifecycle • Develop and execute launch strategies aligned with business objectives and customer success outcomes • Identify and mitigate risks early, escalate issues, and implement proactive solutions • Coordinate with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams • Lead cross-functional alignment meetings and drive consensus on priorities, dependencies, and accountability • Facilitate communication between teams and support existing team structures • Manage executive-level relationships and communications with strategic and priority subscribers • Prepare and deliver executive briefings, status updates, and business reviews • Escalate critical issues and recommend strategic solutions • Advise leadership on complex customer situations • Establish and track KPIs and success metrics for each launch • Maintain project plans, timelines, and dependency maps • Monitor progress, document lessons learned, and improve launch processes • Provide leadership through critical transition points and milestones • Ensure smooth handoffs between launch and steady-state operations • Monitor post-launch performance and support stabilization efforts • Build long-term strategic relationships with key subscribers

🎯 Exigences

• 5–7 years of experience in customer success, account management, program management, or related roles • Demonstrated expertise managing complex, high-stakes engagements • Experience in EHS, ESG, or operational risk management industries • Strong cross-functional leadership and ability to influence and align teams without direct authority • Outstanding organizational and project management skills • Ability to manage multiple complex initiatives simultaneously • Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments • Background in customer lifecycle management or customer success operations • Familiarity with CRM systems, project management tools, and business analytics platforms • Experience in a matrix organization or complex organizational structure • Passion for leading transformational customer engagements and new subscriber launches • Ability to build and optimize scalable processes • Ability to solve complex, cross-organizational challenges • Ability to drive measurable business impact through strategic collaboration • Experience developing and mentoring high-performing teams

🏖️ Avantages

• Annual bonus programs • Regular team-building events • Off-cycle reviews to promptly recognize and reward excellent performers • Team activities including happy hours and exciting virtual events • Benchmark Gensuite Team Member Networks, including the Respect for Diversity Group and the Sustainability Group • Safe and supportive spaces for team members who share a common identity