Customer Success Manager

🕒 il y a 11 mois

🗽 New York – Distant

🗽 New York – Remote

💵 €100 000 - €110 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Bidease

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

💰 Seed Round en 2019-02

Advertising • Mobile • SaaS

Bidease est une plateforme d'achat (DSP) mobile qui offre aux annonceurs un accès à l'écosystème mobile via des éditeurs et des bourses mobiles populaires. L'entreprise utilise le machine learning pour aider à gérer les campagnes publicitaires mobiles, en optimisant les créations publicitaires pour engager les audiences à travers diverses zones géographiques, systèmes d'exploitation, et tailles d'écran. Bidease propose des services de création et des analyses en temps réel, visant à offrir de la valeur et de la transparence dans la publicité mobile. Leur objectif est de permettre aux annonceurs d'atteindre des utilisateurs de qualité à un coût par action cible, d'étendre leurs campagnes et d'améliorer la performance du marketing et de la monétisation des applications.

Description

•As a Customer Success Manager for our US regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. •You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. •From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy. •Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience. •Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client. •Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization. •Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns. •Educate clients on new platform features, DSP partners, services, and relevant practices. •Educate and grow the programmatic buying knowledge of clients.

🎯 Exigences

•Experience in advertising technology or a related field •3+ years of experience in a DSP/programmatic work environment •Ability to adapt quickly to a rapidly changing technology environment •Ability to learn complex software applications and thrive in a fast-paced, digital environment •Excellent written and verbal communication, organizational, & time management skills •A passion for achieving higher levels of growth and development with Bidease •Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner •Comfortable working with multiple clients and accounts at a time across a diverse set of industries •Ability to analyze and interpret significant amounts of data •Ability to speak, read, and write in English fluently