B2B Ops Manager

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Bigblue

Site WebLinkedInTous les Emplois

51 - 200 employés

Bigblue est la solution de fulfillment pour les marques centrées sur le client. Des centaines de marques utilisent notre réseau d'entrepôts pour développer leurs opérations sans effort et créer une expérience de livraison qui booste les ventes 🛍️ Dans un monde où Amazon domine de plus en plus le e-commerce, nous nous associons à des entreprises comme Stripe et Shopify pour aider les marques indépendantes à riposter 💪

Description

• End-to-end ownership of B2B operations (EU scope) • Own B2B operational flows across the EU, from order intake to delivery and post-delivery topics. • Be accountable for B2B service quality, SLAs, and operational performance at EU level. • Monitor daily operations and resolve issues proactively. • Coordinate execution across warehouses, carriers, and external partners in multiple countries. • Act as the escalation point for complex or high-impact B2B issues. • Manage and develop the B2B operations team. • Set clear objectives, priorities, and expectations. • Support team development through regular feedback. • Contribute to hiring, onboarding, and team planning. • Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support. • Translate business and merchant needs into clear operational requirements. • Ensure alignment between operational execution and product or system changes. • Represent B2B operations in cross-functional discussions. • Identify operational gaps and areas for improvement at EU scale. • Lead improvements to processes and tools. • Work with Product and Tech teams on system evolutions impacting B2B operations. • Document processes and best practices. • Define and track B2B operational KPIs at EU level. • Share performance updates and lead action plans when needed. • Ensure follow-up and continuous improvement.

🎯 Exigences

• Experience managing people in an operations environment. • Strong ownership of end-to-end operational processes. • Comfortable working hands-on with day-to-day operations. • Strong analytical and problem-solving skills; good command of Microsoft Excel. • Clear written and verbal communication skills in French and English. • Organized, pragmatic, and able to manage multiple priorities.

🏖️ Avantages

• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. • ClassPass membership for fitness & wellness. • MacBook or any setup you need — your choice of equipment to do your best work. • 100% health insurance coverage with Benefiz.