Junior Customer Success Analyst – Commercial

🕒 il y a 3 mois

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BigDataCorp

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

🤝 B2B

🔌 API

🤖 Intelligence artificielle

B2B • API • Artificial Intelligence

<BigDataCorp> BigDataCorp est une entreprise brésilienne spécialisée dans les technologies de données, qui agrège et fournit des données publiques à grande échelle pour aider les entreprises à résoudre les problèmes de prévention de la fraude, d'évaluation du crédit et des risques, de conformité KYC/PLD, d'automatisation de l'intégration, de génération de leads et de formation de modèles d'IA. Elle propose des API, des plateformes SaaS, des applications et des plugins pour la validation des données, le traitement d'images, la surveillance du marché et l'analyse, en mettant l'accent sur l'utilisation de données publiques identifiées, non sensibles et conformes aux lois sur la protection de la vie privée (LGPD). L'entreprise sert principalement des clients B2B à travers l'Amérique latine.

Description

• Conduct client onboarding (initial presentation and contact, confirmation of credential receipt, integration follow-up, initial walkthrough); • Establish, develop, and maintain positive business and client relationships; • Coordinate expectation-alignment conversations; • Hold periodic meetings to monitor and understand each client’s situation, address questions or improvement suggestions, and ensure they are getting the most value from our solutions; • Monitor customer satisfaction (NPS); • Analyze data and trends to identify opportunities and take action or influence long-term initiatives to maximize the potential of your portfolio; • Act as a strategic partner to the sales team; • Update CRM with all interactions with your clients to maintain a complete history; • Monitor KPIs; • Serve as the client’s first point of contact for support, answer questions, and escalate technical issues to the support team when necessary.

🎯 Exigences

• Previous experience in Customer Success/customer service/technical support or related areas preferred; • Comfortable using social media platforms; • Knowledge of Excel/Power BI/CRMs preferred; • Effective communication at operational and managerial levels; • Emotional intelligence; • Organizational skills; • Time management; • Ability to work with urgent situations and tight deadlines; • Empathy and patience with our clients.

🏖️ Avantages

• 100% remote work (work from anywhere) • Offices in Rio de Janeiro and São Paulo with a relaxed work environment (available for those who wish to use them) • Opportunities for growth and professional development; • Flexible working hours (yes, even when remote); • Flexible vacation policy (in addition to statutory CLT entitlements); • Bradesco health and dental insurance; • Group life insurance; • Meal benefit via Caju card; • Monthly home office allowance (furniture and internet); • Home Office Voucher; • OrienteMe (psychological support); • Conexa Saúde (psychological and nutritional support); • Wellhub (wellness platform); • Day off on your birthday; • 6-month maternity leave; • 1-month paternity leave; • Childcare assistance; • SESC membership benefits; • Game night (in-person at the RJ office and online on Discord); • BDC Learning and BDC Decola (professional development programs that subsidize various trainings such as courses, workshops, books, and more); • A close-knit team always ready to support each other