Director of Commercial Operations

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Bloomlife Inc

Site WebLinkedInTous les Emplois

11 - 50 employés

🏥 Santé

⚕️ Assurance santé

🤖 Intelligence artificielle

💰 Series A en 2020-06

Healthcare • Healthcare Insurance • Artificial Intelligence

Bloomlife Inc. est une entreprise de technologie de santé axée sur l'amélioration de la santé maternelle et fœtale grâce à des solutions de soins connectés innovantes. Elle propose des systèmes de surveillance à distance des patients approuvés par la FDA pour évaluer la santé maternelle et fœtale depuis chez soi, en utilisant des dispositifs connectés et des outils de dépistage de la santé numérique. Bloomlife vise à répondre à la crise de la santé maternelle en permettant aux professionnels de la santé de détecter facilement les risques maternels et fœtaux, optimisant ainsi les soins pour les patients à haut risque. Leur plateforme complète remplace les rendez-vous en personne traditionnels et les processus manuels, permettant une meilleure supervision clinique et des résultats de santé améliorés. En intégrant la surveillance à distance des patients et l'analyse des données dans les flux de travail de santé existants, Bloomlife améliore la capacité des prestataires de soins de santé, réduit l'épuisement du personnel clinique et améliore la qualité des soins tout en augmentant potentiellement les revenus grâce à de nouveaux services facturables. Leurs solutions permettent aux mères et connectent les équipes de soins pour une supervision en temps réel sans visites inutiles à l'hôpital. L'entreprise est basée à San Francisco, CA, et Liège, Belgique.

Description

• Design, implement, maintain, and scale operational processes across sales, marketing, customer success, commercial operations, and clinical implementation functions • Establish frameworks, processes, KPIs, and operating rhythms for sustainable growth • Identify operational inefficiencies and design solutions to improve team velocity, customer experience, and business outcomes • Build infrastructure for rapid scaling while maintaining quality and compliance in a regulated healthcare environment • Support the Chief Commercial Officer with ad-hoc projects • Build and implement playbooks, processes, and enablement tools for customer-facing teams • Own pipeline funnel management and new clinic rollout prioritization, including lead tracking, stage movement, implementation sequencing, onboarding, and account management • Optimize and maintain the CRM, automation, AI-assisted task capture, assignment, summaries, analysis, and reporting • Oversee logistics for remote monitoring device kits, clinic inventory, refill triggers, clinic contacts, and weekly logistics meetings • Develop monthly clinic dashboards and performance reports with the CCO • Prepare and deliver clinic Quarterly Business Reviews • Manage Clinic Monthly Claims Summary reviews, distribution, and invoice and billing inquiries • Maintain reimbursement landscape data across Medicaid and commercial insurers, including CPT/billing codes, payer requirements, and geographic coverage • Analyze clinic financial and reimbursement reports and documentation gaps; prepare client guidance and reimbursement compliance training materials • Establish account health scorecards, engagement cadences, and proactive support systems • Collaborate on Key Account Management plans supporting clinic clinical, operational, and financial viability • Design Voice of Customer programs and translate feedback into product and service improvements • Collaborate on customer complaint assessment and resolution with Regulatory, Product, and Software teams • Serve as a strategic thought partner to executive leadership on priorities, resource allocation, and organizational design • Lead special projects and strategic initiatives related to growth, investor relations, and market expansion • Prepare executive updates, board materials, and investor updates

🎯 Exigences

• 6–8+ years of progressive operations leadership, customer success, or commercial operations experience, including significant early-stage or high-growth startup experience • Proven track record building and scaling processes from 0 to 100 in ambiguous, resource-constrained settings • Healthcare, health tech, or life sciences experience strongly preferred, particularly FDA, HIPAA, or clinical operations experience • Cross-functional leadership coordinating Customer Service, Sales, Product, Engineering, Marketing, and Clinical functions • Customer success and relationship management expertise in B2B and/or DTC contexts, with ability to drive retention, expansion, and satisfaction • Project management experience handling complex, multi-stakeholder initiatives with competing priorities and tight timelines • Experience optimizing and using CRM platforms, building reporting systems, defining KPIs, and using analytics for strategic decisions • Comfortable with technology and AI tools; strong analytical, communication, and presentation skills • Familiarity with HubSpot, Intercom, Jira, Asana, Coda, Notion, Metabase, Looker, Tableau, Claude Code, workflow automation tools, Microsoft Suite, Google Workspace, Slack, and EMR systems • Nice to have: commercial experience in women’s health/OBGYN, C-suite operational support, remote patient monitoring, telehealth, connected medical devices, EMR integrations, HIPAA, SOC 2, reimbursement operations, and payer landscapes

🏖️ Avantages

• Competitive market salary + stock options grant • Medical, dental, and vision with a range of coverage and copay options, 100% for employees and 50% for dependents • Unlimited PTO + Sick days • 401(k) retirement plan • Parental leave: Maternity - 3 months full time off or up to 6 months with partial work after 2 months; Paternity - 1 month full time off or up to 3 months with partial work • 100% reimbursement for work-related conferences, classes, books • Remote work