File Transfer Operations Analyst

Emploi pas sur LinkedIn

🕒 il y a 16 jours

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

💵 $63 300 - $117 200 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

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BMO U.S.

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5001 - 10000 employés

🛡️ Assurance

💼 Conseil

📦 Logistique

Insurance • Consulting • Logistics

Chez BMO, la banque est notre engagement personnel à aider les gens à chaque étape de leur vie financière. La vérité est que les besoins des gens évoluent : nous évoluons également. Mais nous ne changeons jamais qui nous sommes. Ce qui signifie que nous ne renoncerons jamais à offrir à nos clients la meilleure expérience bancaire possible dans l’industrie. Notre incroyable équipe de plus de 10 000 personnes, plus de 600 agences et 1300 distributeurs automatiques de billets, ne représente que la partie visible de l’iceberg. Vous devriez faire connaissance avec nous. Nous sommes là pour aider. Nos conditions d'utilisation des réseaux sociaux : https://www.bmo.com/socialmediatermsofuse BMO est un nom commercial utilisé aux États-Unis par BMO Bank N.A. Membre FDIC.

Description

• Work second shift, Monday through Friday, 4:00 PM to 12:30 AM Central Time. • Monitor the IBM Sterling File Gateway platform and associated file transfer infrastructure to ensure successful processing, routing, and delivery of business-critical files. • Investigate and resolve file transfer failures by replaying transactions, correcting routing issues, or coordinating resolution activities with internal and external stakeholders. • Partner with business units, third-party clients and vendors, and the BMO Systems Operations Center to triage incidents and restore service within established service level expectations. • Perform production and QA environment health checks at the beginning of each shift to confirm platform availability and functionality. • Escalate identified issues to the appropriate support teams and provide clear documentation of findings and actions taken. • Provide business verification and operational validation support for infrastructure changes, including network and system maintenance activities that may impact Sterling File Gateway services. • Communicate operational status, incidents, and shift handoff information effectively to third-shift support and dayshift personnel and management.

🎯 Exigences

• Minimum 2 years of hands-on experience administering IBM Sterling File Gateway in a production environment. • Experience with secure file transfer technologies and protocols, including SFTP. • Minimum 2 years Red Hat System Administrator experience. • Experience with IBM Connect:Direct (NDM) file transfer concepts, configurations, and troubleshooting. • Strong troubleshooting and analytical skills with the ability to quickly diagnose and resolve production issues. • Excellent customer service orientation and ability to work effectively with business partners, vendors, and technical support teams. • Strong verbal and written communication skills with a professional demeanor. • Ability to remain calm and effective during high-pressure production incidents. • Demonstrated sound judgment, decision-making capability, and appropriate escalation management.

🏖️ Avantages

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans