Operations Manager

🕒 il y a 17 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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The Hello Team

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2021

🏥 Santé

🛡️ Assurance

📦 Logistique

Healthcare • Insurance • Logistics

The Hello Team est un fournisseur B2B de solutions d'embauche offshore structurée et de gestion de main-d'œuvre. Ils recrutent, embauchent et gèrent des équipes dédiées nearshore et offshore dans plus de 30 pays, offrant des services de personnel à distance, des services BPO, des services de réponse téléphonique et la mise en place de centres d'appels avec un recrutement sur le terrain, une supervision opérationnelle basée aux États-Unis, de la formation et une gestion de la main-d'œuvre en temps réel. L'entreprise met l'accent sur la responsabilité, le suivi des performances et l'alignement culturel pour les clients dans les secteurs de la santé, de l'assurance, de l'immobilier, des services professionnels et d'autres secteurs.

Description

• Monitor employee attendance by reviewing daily timesheets, ensuring accurate clock-ins, and resolving timekeeping discrepancies • Create, update, and maintain job records within the company's job management system • Process employee reimbursements and expense requests accurately and in a timely manner • Assist with employee onboarding, including collecting employment documentation, W-9 forms, and coordinating field staff • Review and process payroll accurately and on schedule • Maintain payroll records and upload payroll data into QuickBooks as needed • Provide professional customer service by addressing inquiries and resolving issues promptly • Process customer payments and respond to billing and invoice inquiries • Prepare, issue, and follow up on invoices to ensure timely collections • Communicate with the Department of Buildings (DOB), Con Edison, and other regulatory agencies regarding permits, inspections, approvals, and compliance requirements • Prepare and process change orders, revised proposals, and related invoices for client-requested modifications • Prepare and send accurate estimates and quotations for prospective customers • Perform additional administrative and operational duties as assigned • Perform other duties related to the position as assigned

🎯 Exigences

• Proficient level of English (written and spoken) • Excellent communication and problem-solving skills • Willingness to learn the company's payroll software • Experience with Monday.com or another CRM/project management system is a strong plus • Basic QuickBooks knowledge is a strong plus • Strong leadership and follow-up abilities • Previous experience as an Operations Manager or in a similar operations role • Comfortable handling payroll coordination, employee management, and customer service • Excellent organizational and multitasking skills • Highly responsible, dependable, proactive and professional demeanor • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment • Strong problem-solving skills with the ability to work independently • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach • Ability to quickly learn new systems, software, and workflows • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Avantages

• 100% remote work • Great work environment with potential for growth