Process Improvement Analyst

🕒 il y a 17 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $52 500 - $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

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Hilton

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1919

🏨 Hôtellerie

✈️ Tourisme

Hospitality • Travel

Hilton est une entreprise hôtelière mondiale qui exploite et franchise un vaste portefeuille d'hôtels et de complexes dans les Amériques, en Europe, au Moyen-Orient, en Afrique et dans la région Asie-Pacifique. Les informations fournies se concentrent sur les carrières et les ressources pour les membres de l'équipe - mettant en lumière les parcours hôteliers, corporatifs, et pour étudiants/début de carrière, les avantages, les emplacements et le support multilingue - reflétant le rôle de Hilton en tant qu'employeur international dans le secteur de l'hôtellerie et des services aux clients. L'activité principale de Hilton est centrée sur la fourniture d'hébergements, d'expériences client et de services d'hospitalité dans le monde entier.

Description

• Design end-to-end business processes, workflows, and operating models to document swim lanes, RACI charts, control plans • Conduct process reviews and root cause analysis • Analyze data to identify opportunities for continuous improvement and optimization • Facilitate workshops and working sessions to align teams on process design, ownership, decisions, and operational readiness • Support corporate lines of business by identifying operational impacts, dependencies, risks, and implementation requirements • Design and improve business processes to support new project rollouts • Partner with other process experts to deliver process maps and documentation • Manage process improvement projects from discovery through implementation and post-launch review

🎯 Exigences

• Two (2) years of operations, project management, or business process experience • Two (2) years of experience creating and interpreting process maps, workflows, and documentation using tools such as Visio, or similar • Proficiency in PowerPoint, Excel, and related tools, with the capability to develop clear, impactful narratives supported by data and visualization tools • Two (2) years of operations, project management, or business process experience for a high-volume contact center (>10,000 interactions per day both voice and nonvoice) • Experience analyzing contact center data to identify trends using metrics to improve call center processes • Trained and certified in Six Sigma or other process-related methodologies • Two (2) years of experience with Agile methodology, Scrum, or Jira

🏖️ Avantages

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program • Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future • Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones • Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care • Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) • Generous paid time off (PTO) – Recharge, relax, and take time for what matters most • Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered • Financial security for your future – Our retirement plans make it easier to save for what's next