Account Manager

🕒 il y a 3 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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BotCrew

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2021

🔧 Matériel

⚡ Énergie

🌾 Agriculture

💰 €50 000 Pre Seed Round - BotsCrew en 2020-03

Hardware • Energy • Agriculture

BotCrew est une entreprise de robotique qui conçoit, fabrique et déploie Gravion — un robot utilitaire à très faible profil, spécialement conçu pour la construction solaire, l'entretien des sites et les travaux de terrain intensifs. Gravion est proposé avec de multiples accessoires (par exemple, porteur de bobine, tondeuses, rétrocaveuse, broyeur de souches, cultivateurs) et prend en charge les modes contrôlé, mixte et entièrement autonome à l'aide de caméras de profondeur et LiDAR. BotCrew propose des robots et des options de location/service pour améliorer l'efficacité, la sécurité et la prévisibilité du travail sur les fermes solaires et autres chantiers extérieurs.

Description

• Take ownership of customer accounts immediately following the close of the initial equipment sale. • Serve as the primary relationship manager for assigned customers. • Ensure a smooth transition from the sales process to ongoing account support. • Build strong, trusted relationships with contractors, fleet managers, and project leaders. • Conduct regular account check-ins to ensure equipment is performing well in the field. • Address customer concerns and coordinate with service, parts, and support teams when needed. • Maintain high customer satisfaction and long-term retention. • Identify opportunities to expand customer fleets across projects, job sites, or divisions. • Recommend additional equipment, attachments, services, or upgrades based on customer needs. • Work with internal teams to support expansion opportunities and repeat purchases. • Monitor customer usage, projects, and upcoming opportunities. • Anticipate future equipment needs based on project pipelines and fleet utilization. • Proactively engage customers to support their long-term equipment strategy. • Partner closely with sales, field teams, service technicians, and parts departments. • Provide feedback from customers to improve products, services, and support. • Maintain accurate account records and opportunities in CRM systems.

🎯 Exigences

• 3+ years of account management, equipment sales, or construction industry experience • Strong relationship-building and communication skills • Ability to manage multiple customer accounts effectively • Comfortable working directly with contractors and job site personnel • Willingness to travel throughout the country (approximately 30–50%) to visit customer job sites, fleet yards, and offices to support account growth and customer success. • Bonus Qualifications • Experience in construction equipment, heavy machinery, or industrial equipment • Background with equipment dealerships, rental companies, or OEM manufacturers • Experience using CRM tools such as Pipedrive or HubSpot • Understanding of contractor workflows and jobsite operations

🏖️ Avantages

• Willingness to travel within the United States to visit customer job sites, offices, and project locations as needed.