Insurance Verification and Patient Support Specialist

🕒 il y a 12 jours

🌵 Arizona, Idaho, +4 états de plus – Distant

🌵 Arizona – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $25 - $27 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Boulder Care

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

🧘 Bien-être

Healthcare Insurance • Wellness

Boulder Care est un fournisseur de soins de santé spécialisé dans la télémédecine pour le traitement des addictions. Ils se concentrent sur le traitement des troubles liés à l'usage de substances, y compris les dépendances aux opioïdes et à l'alcool, à travers des soins compatissants et holistiques délivrés via une application mobile sécurisée. Boulder Care combine des traitements fondés sur des preuves avec des équipes de soutien dédiées, incluant des spécialistes de l'addiction et des spécialistes en rétablissement par les pairs, qui aident les patients à personnaliser leurs plans de traitement en fonction de leurs objectifs individuels. Leur approche met l'accent sur l'accessibilité, le soutien non punitif et la défense des droits des personnes confrontées à une dépendance.

Description

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments • Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner • Answering incoming questions from Boulder patients around balances due, non covered charges etc • Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients • Act as first point of contact for incoming patient messages, as well as internal requests for support • Maintain ongoing dated eligibility checks for accurate billing and clean claims • Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance • Serve as subject matter expert for internal insurance training • Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR • Identify and correct billing errors and resubmit claims to insurance carriers • Research/rectify third party denials/edits, requests for information and other related correspondence • Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

🎯 Exigences

• Minimum 3-5 years of experience in a healthcare setting specializing in billing, insurance verification, and accounts receivable, with a strong focus on helping patients understand their coverage and financial responsibilities • CPT and ICD coding knowledge • Ability to communicate with patients clearly and compassionately to support a positive care experience • Team-oriented; Serves both the team and the patient at a consistently high level • Demonstrates problem-solving and analytical skills appropriate for the position • Demonstrates high ethical standards of behavior • Maintains composure under pressure • Regularly demonstrates Boulder’s core values

🏖️ Avantages

• Contribution to meaningful, life-saving work! • Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families • Mental Health Services via Cigna, Doctors on Demand, and EAP for continuous care • 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment • Sick leave accrued at 1 hr for every 30 hrs paid • 9 Paid Holidays per year • 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment) • 401(k) retirement savings • Remote friendly with hardware provided to complete your work duties