Customer Success Manager

🕒 il y a 5 mois

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Broccoli AI

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🤝 B2B

⚡ Productivité

Artificial Intelligence • B2B • Productivity

Broccoli AI est une entreprise technologique spécialisée dans les solutions d'intelligence artificielle visant à améliorer la productivité et l'efficacité des entreprises. La société exploite des algorithmes d'IA de pointe pour fournir des outils et des plateformes innovants adaptés à divers secteurs, aidant les organisations à optimiser leurs opérations et à stimuler la transformation numérique.

Description

• Own the end-to-end success of a portfolio of mid-market and enterprise customers • Lead onboarding and implementation for multi-location operators, ensuring fast time-to-value • Drive adoption and measurable ROI by helping customers operationalize Voice AI across their businesses • Partner with Sales and leadership to support expansions from pilot programs to full portfolio rollouts • Build trusted relationships with operators, call center leaders, and executive stakeholders • Proactively identify risk and opportunity using usage data, performance metrics, and customer feedback • Act as the voice of the customer, translating insights into product improvements and roadmap priorities

🎯 Exigences

• 3–6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company • Proven ability to manage complex, high-touch customers and drive long-term value • Comfortable working with operational and executive stakeholders across growing organizations • Data-driven and outcomes-focused—you tie product usage to business impact • Strong communicator who can explain technical concepts in clear, practical terms • Thrives in fast-moving environments with real ownership and accountability

🏖️ Avantages

• Proven Scale: $7M ARR today, $10M ARR run-rate, and rapidly expanding • World-Class Backing: $27M raised and a Series A led by Khosla Ventures • Real Customers, Real Impact: Our Voice AI runs the front lines of home services businesses every day • Customer-Obsessed Culture: Empathy and outcomes drive everything we build and ship • Growing Team • Career Growth: Join at a moment where strong CSMs grow quickly alongside the company