Customer Success Manager

🕒 il y a 5 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Crayon

Site WebLinkedInTous les Emplois

51 - 200 employés

Crayon, la plateforme de renseignement concurrentiel leader pour les entreprises de taille moyenne et les grandes entreprises, offre une vision complète et en temps réel de l'activité des concurrents. Elle fournit des informations précieuses aux principaux départements dans divers formats faciles d'accès et d'utilisation. Ainsi, les entreprises peuvent rapidement identifier et saisir les opportunités et construire un avantage concurrentiel durable.

Description

• Driving adoption, retention, and expansion for a product that solves real problems. • Proactively own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, serving as the primary conduit between the customer and Crayon to help them drive organizational impact with their Compete program. • As the customer's trusted advisor and product expert, you'll host trainings, onboarding, and working sessions to educate our customers and dig deep into new use cases of Crayon. • Contribute to the foundations of Customer Success at Crayon. As a member of our small but mighty team, you’ll be instrumental in helping define our motion.

🎯 Exigences

• You have 2+ years managing B2B SaaS accounts focused on retention and growth. • You have strong project management skills & ability to manage multiple customer relationships. • You have the ability to navigate ambiguity in a fast-paced environment. • You have a “roll up your sleeves” mentality and are committed to driving results. • You’re a cross-functional collaborator. You proactively and positively represent your customers and their needs internally, and are excited to rally everyone around strategies that solve their needs.

🏖️ Avantages

• We offer a competitive base salary and bonus structure that includes a meaningful equity component. • CSMs who demonstrate high performance and commitment also have the opportunity for rapid career development within sales or other departments. • Crayon offers medical, dental, vision, 401k, generous paid parental leave, and take-what-you-need paid time off.