Customer Success Manager

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Tars

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Tars est une plateforme IA conversationnelle sans code qui permet aux entreprises de créer, tester, déployer et analyser des chatbots et agents virtuels pilotés par l'IA pour le support client, la génération de leads et l'automatisation des services internes. La plateforme propose un concepteur visuel par glisser-déposer, des milliers de modèles, des intégrations avec plus de 600 outils (CRM, services d'assistance, plateformes de workflow), des ensembles de données de test synthétisés, des analyses pour les scores de sentiment et d'expérience client (CX), et la conformité aux normes SOC 2, RGPD, ISO et HIPAA pour une utilisation en entreprise. Tars se concentre sur l'aide aux organisations pour automatiser les interactions clients à haut volume, améliorer les taux de résolution et de conversion et se développer sans augmenter les effectifs.

Description

• Onboarding and implementation: As part of a customer success team you will be responsible for helping customers implement the solution with the help of our solutions team. • Liaise with external and internal stakeholders: Act as a bridge between customer SPOCs and internal product/tech teams to help with integrations and deployments. • Proactive Approach: Apart from taking accountability of escalations and adhering to admin ticket SLAs with the help of our support team, you should be checking in with customers with meaningful insights and value addition on a regular basis. • Stakeholder alignment and showcasing value realization: Drive this through quarterly and executive business reviews which becomes a leading indicator to deliver a lagging indicator of contract renewal. • Come across as a conversational AI expert: Proactively assist customers by analyzing their data and proposing solutions for their problem statements and suggest next steps to increase value.

🎯 Exigences

• Experience: Preferably 2+ years of work experience in a customer facing role. • The Customer Success Manager should have spent time doing technical/product support and preferably have project management experience. • Critical Skills: Excellent communication, presentation, analytical skills. • Hands-on experience with Google sheets, Microsoft Excel, CRM (preferably Hubspot) and any project management tool. • A basic understanding of LLMs and generative AI.

🏖️ Avantages

• Team Dynamics and Culture: You will work with a small team of people across sales, customer success, and marketing functions. • Opportunities for promotion based on performance - we don't believe in arbitrarily keeping you in the same position for a fixed amount of time. • Our culture is founded on respect, transparency, accountability, collaboration, and feedback with radical candour. • We're obsessed with communicating well with our users as well as within the team. • We love lean, iterative improvements, and success is measured by the value we create for our customers and the company. • We are a team of curious people who strive to keep up with the latest technology and industry trends. • Tars is the place to be if you are a curious person as there is a culture of never ending knowledge sharing and in the team.