Client Delivery Manager

Emploi pas sur LinkedIn

🔥 il y a 5 heures

🇬🇧 Royaume-Uni – Télétravail

💵 £55 000 - £65 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

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Buckhill Software

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🛡️ Assurance

🤝 B2B

SaaS • Insurance • B2B

Buckhill Software est une entreprise de technologie spécialisée dans l'assurance, offrant une plateforme d'assurance centrale en cloud orientée intégration (C2MS) ainsi que des produits complémentaires - dont l'administration des polices, la gestion des sinistres, la facturation, les portails de devis et d'engagement, la gestion de la souscription et la gestion des identités et des accès. L'entreprise cible le marché de Londres, les participants de Lloyd’s, les courtiers, les MGAs et les assureurs mondiaux, proposant une architecture axée sur l'API, des intégrations d'écosystèmes partenaires, des validations de données guidées par l'IA/analyses, et des services tels que développement sur mesure, digitalisation des produits, automatisation de la tarification, et migration d'héritage. Buckhill se positionne comme un fournisseur SaaS B2B permettant aux assureurs et courtiers de moderniser leurs opérations, de rationaliser la souscription et la conformité, et de connecter les services partenaires à travers les marchés d'assurance régulés.

Description

• Own and run Agile delivery ceremonies including sprint planning, refinement, daily stand-ups, retrospectives, and sprint reviews • Manage the sprint backlog with the Lead Product Owner, ensuring stories are scoped, estimated, and development-ready • Track sprint progress, identify risks and blockers, and resolve or escalate them • Manage delivery commitments by monitoring velocity, capacity, and scope • Own release management across development, QA, DevOps, and Solutions • Manage platform-level release impacts across tenant environments and coordinate client communications • Act as the primary delivery-side client contact, managing escalations and communicating delivery status and release timelines • Coordinate client onboarding, including platform environment provisioning, testing, and handover • Support and lead the team day to day by removing friction and facilitating communication • Report on delivery progress, quality metrics, and risks for internal stakeholders and clients • Manage cross-team dependencies and participate in Scrum of Scrums where relevant • Actively manage RAID throughout delivery • Collaborate with the Lead Product Owner on roadmap planning and sprint plans • Build working knowledge of insurance and InsurTech client environments • Contribute to continuous improvement of Buckhill’s delivery framework • Monitor and report client satisfaction indicators and feed insights into backlog prioritisation • Use AI for sprint reporting, meeting summaries, documentation, backlog hygiene, and status updates • Trial AI tools that remove friction and share effective practices across Product Management • Apply AI within internal AI usage and data handling policies, especially for client data

🎯 Exigences

• 3-5 years in a Delivery Manager or Project Manager role within a software delivery organisation • Proven experience running Agile/Scrum ceremonies and managing delivery cadence across cross-functional teams • Experience managing delivery in a B2B software environment • PaaS delivery experience preferred; SaaS delivery experience also relevant • Exposure to insurance, InsurTech, FinTech, or regulated industries is a strong advantage • Strong people skills and ability to lead, motivate, and support a diverse, remote-first team • Comfortable with delivery metrics, sprint reporting, and stakeholder communication • Confident managing competing priorities and making pragmatic decisions under pressure • Demonstrable use of AI tools in a professional delivery setting • Evidence of improving a team's way of working through AI • Comfortable adapting to frequently changing AI tooling • Scrum Master certification (PSM I or CSM) preferred • Experience with Jira and Confluence • Familiarity with release management and basic CI/CD concepts is an advantage • Bachelor’s degree in a relevant field, or equivalent professional experience • Practical fluency with AI tools for reporting, documentation, summarisation, and delivery work, with sound judgement about limitations and human review • Located in the United Kingdom and eligible to work without visa sponsorship

🏖️ Avantages

• Remote work • Sponsored professional learning • Fully covered sick leave • Child and family support • A friendly and supportive team • Career switch opportunities • A healthy work-life balance • Permanent full-time contract • Working schedule flexibility • Multi-role options • Leadership opportunities